Nicole T Hollins
Washington,DC
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at SAFE PASSAGE INC. Skilled in customer engagement and multitasking, I excel in fast-paced environments, achieving significant improvements in operational productivity. Demonstrates strong decision-making and brand awareness, contributing to positive stakeholder relationships and elevated service standards.
Overview
24
24
years of professional experience
Work History
Safe Passage Ambassador
SAFE PASSAGE INC.
7125 Britens Way Brandywine,md20613
02.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Care Assistant
Consumer Direct Personal Care
Missoula, MT
02.2019 - 09.2021
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Packer/professinal Mover
Paxton Van Lines
Springfield,VA
06.2018 - 12.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Janitorial Staff Member
Spartan Cleaning LLC
Washington, DC
10.2018 - 02.2019
- Contributed to waste management efforts by properly disposing trash, recycling materials, and monitoring waste receptacles.
- Supported facility maintenance by reporting damages or issues to the appropriate personnel for timely repairs.
- Ensured customer satisfaction with clean environments in high-traffic areas like lobbies, hallways, stairwells.
- Executed preventative measures against pest infestations through regular cleaning and monitoring of potential entry points.
Construction Laborer
Glencoe Construction Company
Essex,MD
10.2015 - 08.2017
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Unarmed Security Officer
Securitas Security Services USA
Washington, DC
10.2016 - 01.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Delicatessen Clerk
Giant Food Inc
Washington, DC
10.2007 - 06.2014
- Collaborated with team members to optimize workflow and ensure efficient daily operations.
- Provided personalized recommendations to customers on food pairings and menu planning, enhancing customer loyalty.
- Conducted regular inventory checks, minimizing product waste and maintaining optimal stock levels.
- Maximized profit margins by monitoring product pricing and implementing cost-effective purchasing strategies.
Transportation Bus Attendant
DC Public School System
Washington,DC
08.2000 - 06.2006
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced DC safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Education
High School Diploma -
University of District of Columbia
Washington,DC06.1998
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Multitasking Abilities
- Decision-Making
Timeline
Safe Passage Ambassador
SAFE PASSAGE INC.
02.2022 - Current
Care Assistant
Consumer Direct Personal Care
02.2019 - 09.2021
Janitorial Staff Member
Spartan Cleaning LLC
10.2018 - 02.2019
Packer/professinal Mover
Paxton Van Lines
06.2018 - 12.2019
Unarmed Security Officer
Securitas Security Services USA
10.2016 - 01.2017
Construction Laborer
Glencoe Construction Company
10.2015 - 08.2017
Delicatessen Clerk
Giant Food Inc
10.2007 - 06.2014
Transportation Bus Attendant
DC Public School System
08.2000 - 06.2006
High School Diploma -
University of District of Columbia