Nicole T Hollins
Washington,DC
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at SAFE PASSAGE INC. Skilled in customer engagement and multitasking, I excel in fast-paced environments, achieving significant improvements in operational productivity. Demonstrates strong decision-making and brand awareness, contributing to positive stakeholder relationships and elevated service standards.
Overview
24
24
years of professional experience
Work History
Safe Passage Ambassador
SAFE PASSAGE INC.
02.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Care Assistant
Consumer Direct Personal Care
02.2019 - 09.2021
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Packer/professinal Mover
Paxton Van Lines
06.2018 - 12.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Janitorial Staff Member
Spartan Cleaning LLC
10.2018 - 02.2019
- Contributed to waste management efforts by properly disposing trash, recycling materials, and monitoring waste receptacles.
- Supported facility maintenance by reporting damages or issues to the appropriate personnel for timely repairs.
- Ensured customer satisfaction with clean environments in high-traffic areas like lobbies, hallways, stairwells.
- Executed preventative measures against pest infestations through regular cleaning and monitoring of potential entry points.
Construction Laborer
Glencoe Construction Company
10.2015 - 08.2017
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Unarmed Security Officer
Securitas Security Services USA
10.2016 - 01.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Delicatessen Clerk
Giant Food Inc
10.2007 - 06.2014
- Collaborated with team members to optimize workflow and ensure efficient daily operations.
- Provided personalized recommendations to customers on food pairings and menu planning, enhancing customer loyalty.
- Conducted regular inventory checks, minimizing product waste and maintaining optimal stock levels.
- Maximized profit margins by monitoring product pricing and implementing cost-effective purchasing strategies.
Transportation Bus Attendant
DC Public School System
08.2000 - 06.2006
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced DC safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Education
High School Diploma -
University of District of Columbia
Washington,DC06.1998
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Multitasking Abilities
- Decision-Making
Timeline
Safe Passage Ambassador
SAFE PASSAGE INC.
02.2022 - Current
Care Assistant
Consumer Direct Personal Care
02.2019 - 09.2021
Janitorial Staff Member
Spartan Cleaning LLC
10.2018 - 02.2019
Packer/professinal Mover
Paxton Van Lines
06.2018 - 12.2019
Unarmed Security Officer
Securitas Security Services USA
10.2016 - 01.2017
Construction Laborer
Glencoe Construction Company
10.2015 - 08.2017
Delicatessen Clerk
Giant Food Inc
10.2007 - 06.2014
Transportation Bus Attendant
DC Public School System
08.2000 - 06.2006
High School Diploma -
University of District of Columbia
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