Nicole T. Xavier
Atlanta
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Atlanta
03.2024 - 05.2025
- Monitored inventory levels and coordinated stock using hand held systems supervised replenishment and recovery efforts.
- Handheld customer complaints and resolution.
- Processed store to store and store to warehouse transfers.
- Set sales and seasonal displays.
- Ensured compliance with safety and cleanliness standards throughout the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Driver/Courier
DoorDash
Atlanta
07.2023 - 03.2024
- Delivered food orders to customers promptly and efficiently.
- Communicated with customers regarding delivery status and special requests.
- Navigated routes using GPS to optimize delivery times.
- Assisted in resolving customer complaints through effective communication.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
Personal Shopper
Walmart
College Park
01.2021 - 05.2022
- Assisted customers with personalized shopping experiences
- Selected items based on customer preferences and needs
- Managed online orders and in-store pickups efficiently
- Utilized Walmart's inventory systems for accurate order processing
- Collaborated with store associates to ensure product availability
- Communicated effectively with customers via phone and email.
- Handled customer inquiries and resolved issues promptly
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
Pharmacy Technician
Kroger
College Park
10.2019 - 07.2021
- Dispensed medications accurately and efficiently to customers.
- Assisted pharmacists in verifying prescription orders and patient profiles.
- Managed inventory levels and ensured proper storage of pharmaceutical products.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Education
Certificate - Pharmacy Technician
Facts Allied
Atlanta, GA09-2019
Associate of Arts - Interior Design
Art Institute of Atlanta
GA09-1990
Skills
- Inventory management
- Employee training
- Visual merchandising
- Customer service
- Sales analysis
- Cash handling
- Store operations
- Safety compliance
- Team building
- Time management
- Data entry
- Communication skills
- Problem solving
- Process improvement
- Cash auditing
- Strategic merchandising
- Relationship building and management
- Strategic planning
- Flexible schedule
- Verbal and written communication
- Process improvements
Timeline
Assistant Store Manager
Dollar General Store
03.2024 - 05.2025
Driver/Courier
DoorDash
07.2023 - 03.2024
Personal Shopper
Walmart
01.2021 - 05.2022
Pharmacy Technician
Kroger
10.2019 - 07.2021
Certificate - Pharmacy Technician
Facts Allied
Associate of Arts - Interior Design
Art Institute of Atlanta
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