Nicoleta Jessica Anastasi
Nollamara
Summary
Dynamic, motivated and passionate professional with experience in various business sectors. A skilled administrator with a proven record in delivering high customer service standards, making critical decisions during challenges and maintaining excellence in the execution of assigned duties. Adaptable and intuitive leader with an ability to work independently and develop opportunities that further develop the business. Has experience with Microsoft Office, MYOB, Xero and SAP. Eager to provide quality and skilled support for organisation and the strategies used within to provide continuous growth.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Time 2 Shine & Time 2 Excel
07.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Enhanced client satisfaction by providing exceptional wedding planning and coordination services.
- Addressed potential issues proactively, mitigating risks while maintaining a smooth event flow.
- Maintained strong vendor relationships, ensuring high-quality service delivery at competitive pricing.
- Coordinated timelines and schedules for all parties involved, streamlining communication and reducing stress on the wedding day.
- Maintained an organized archive of raw footage as well as edited video files for easy access when needed.
- Delivered polished final products with skillful editing and post-production techniques.
- Managed multiple projects simultaneously, ensuring timely delivery of all completed videos to clients.
- Produced videos according to client specifications, including desired length, style and pace.
- Captured footage for wide range of projects, feature films, or documentaries.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Organized and managed team tasks using Trello and Asana.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
Administrator
Liberty Industrial
10.2021 - 09.2024
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Typing speed of 74 wpm
Learning & Development Officer
SOUTHERN CROSS CARE
10.2020 - 10.2021
- Maintenance of organisational training data
- Heavy administration of organisational LMS and data entry
- Coordination of student placement program
- Compliance of general training reporting of 1000 staff in organisation
- Delivery of induction and specified training modules
- Coordination of training calendar including liaising with external providers.
Administration Specialist
ROTHBURY INSURANCE BROKERS
09.2019 - 06.2020
- Designed and published organisational reports for key business areas
- Maintained and upheld regulations and standards required throughout business
- Coordinated in end of month reconciliation for accounts department
- Reviewed, edited and authorised Marketing material before uploaded online.
Administrator
BLUE OCEAN MONITORING
06.2017 - 08.2019
- Excelled at meeting deadlines in business areas
- Reduced errors in data entry by 75%
- Ensured key business areas were organised and kept at high standard
- Designed procedures and policies for company.
Receptionist
HIGH ENERGY SERVICE
05.2016 - 05.2017
- Maintenance and compliance of data entry
- Coordinated and edited external reports
- Reviewed financial data and minimalised errors by 70%
- Organised whole company resources.
Assistant Manager
McDonald's Warwick
07.2011 - 05.2016
- Maintained and managed inventory on weekly basis
- Guided and managed new staff into job roles as well as upskilled current staff
- Improved KPI standards by 25% and set higher expectations for store
- Set higher standard in sanitary and organisation by 50%.
- Supervised day-to-day operations to meet performance, quality and service expectations
Education
Cert IV in Accounting and Bookkeeping -
WiseClick Training Course
Perth10.2021
Shift Management Excellence Course -
McDonald's Training Facility
McDonald's01.2015
Cert I-IV in Business -
North Metropolitan TAFE WA
Perth11.2014
Skills
- COMMUNICATION
- TECHNOLOGICAL PROFICIENCY
- CRITICAL THINKING
- TIME MANAGEMENT
- CONFLICT MANAGEMENT
- TASK DELEGATION
- CUSTOMER SERVICE
- STRONG ATTENTION TO DETAIL
- SCHEDULE COORDINATION
- NEW HIRE ONBOARDING
- TRAVEL COORDINATION
- EVENTS COORDINATION
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Owner
Time 2 Shine & Time 2 Excel
07.2023 - Current
Administrator
Liberty Industrial
10.2021 - 09.2024
Learning & Development Officer
SOUTHERN CROSS CARE
10.2020 - 10.2021
Administration Specialist
ROTHBURY INSURANCE BROKERS
09.2019 - 06.2020
Administrator
BLUE OCEAN MONITORING
06.2017 - 08.2019
Receptionist
HIGH ENERGY SERVICE
05.2016 - 05.2017
Assistant Manager
McDonald's Warwick
07.2011 - 05.2016
Cert IV in Accounting and Bookkeeping -
WiseClick Training Course
Shift Management Excellence Course -
McDonald's Training Facility
Cert I-IV in Business -
North Metropolitan TAFE WA
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