Nicoleta Nastase
Washington,New Jersey
Summary
Highly-skilled Licensed Massage Therapist with more than 13 years of experience in wide array of healing techniques and modalities. Committed to providing body works for well-being of mind, body and soul. Excellent skills in Swedish, deep tissue and prenatal massage techniques.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Trained massage therapy professional cares for clients with soothing massages to release tension, improve joint mobility, and help treat specific medical conditions. Pursues regular training to maintain expertise and learn new techniques. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable.
Highly organized, proactive and punctual with team-oriented mentality.
Hardworking and reliable employee with customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented and able to learn new concepts quickly.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Massage Therapist
Le Masseur Personnel
Berkshire, United Kingdom
09.2015 - 02.2018
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Maintained an organized work area throughout shift hours.
- Developed customized treatment plans for each client's specific needs and goals.
- Ensured that all safety protocols were followed while performing treatments.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Educated clients on skin care procedures and products.
- Demonstrated knowledge of anatomy, physiology and pathology to ensure safety during treatments.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
- Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Maintained records of client treatments and progress.
- Set up patient rooms and sterilized equipment.
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Built positive client relationships and guided clients through treatments.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Collaborated with other team members to create a positive experience for guests.
- Inspected client's skin to determine best courses of treatment.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Remained current on new products and procedures offered at the spa.
- Managed bookings in accordance with company policies.
- Provided facial treatments such as cleansing, exfoliation and moisturizing.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Meticulously maintained spa appearance and cleanliness.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Educated clients on proper skincare techniques such as cleansing, toning, moisturizing.
- Recommended home care regimen for desired results.
- Adhered to ethical standards when dealing with clients' personal information or concerns.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Educated clients on skin conditions, treatments and products to grow sales.
- Managed inventory of supplies needed for all spa services.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Recommended additional services based on customer's needs.
- Conducted private client consultations.
- Ensured that all equipment was properly cleaned and sterilized before use.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Answered 20-30 calls per shift to assist with customer questions and concerns.
Spa Therapist and Health Club Assistant
Holiday Inn Reading
Berkshire, United KINGDOM
01.2015 - 09.2015
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Flexed with different clients to offer personalized and supportive massage services.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Worked with oils and treatment aids to improve massage experiences.
- Stocked treatment space with linens, supplies and sterilized instruments.
- Personalized massage services to craft customized sessions.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Utilized membership model to build recurring client relationships and improve wellness.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Researched new products and therapy modalities to increase service offerings.
- Cleaned table and space between appointments to protect client health.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Adhered strictly to all state laws governing massage therapy practice.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Reviewed client medical histories to inform treatment planning.
- Developed individualized treatment plans based on client assessments and preferences.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Achieved cost-savings by developing functional solutions to problems.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered 30-40 calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Massage Therapist
Self Employed Services
Bucharest, Roumania
11.2007 - 12.2014
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Kept abreast of industry trends by reading trade magazines and attending seminars or workshops related to massage therapy.
- Maintained impeccable records for business administration and financial management purposes.
- Completed in-depth training in sport massage and used latest techniques for best results.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Flexed with different clients to offer personalized and supportive massage services.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Worked with oils and treatment aids to improve massage experiences.
- Personalized massage services to craft customized sessions.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Researched new products and therapy modalities to increase service offerings.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Adhered strictly to all state laws governing massage therapy practice.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Reviewed client medical histories to inform treatment planning.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Understood and followed oral and written directions.
Massage Therapist
Beauty Salon
Bucharest, Roumania
02.2006 - 11.2006
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
Education
Bachelor of Science - Physical Therapy
"SPIRU HARET" UNIVERSITY
Bucharest, Romania06-2006
High School Diploma -
High Sport School
Targu-JIU, Romania06-2002
Some College (No Degree) - Massage Therapy
Anma Therapy
Bucharest, RomaniaSome College (No Degree) - Computer Programming
Code The Dream
Durham, NCSkills
- Customer Consultation
- Reflective Listening
- Front Desk Management
- Physical Power
- Stress Management Techniques
- Understanding of Body Signals
- Strong Manual Dexterity
- Swedish Massage
- Service Optimization
- Understands Spa Services
- Administrative Procedures
- Psychology
- Deep Tissue Massage
- Customer Needs Assessment
- Massage Therapy
- Business Management
- Hot Stone Massage
- Administrative Support
- Relationship Building and Management
- Sports Massage
- Social Skills
- Physical Strength
- Sales Expertise
- Treatment Planning
- Prenatal Massage
- Programming Languages
- Microsoft Office
- Attention to Detail
Languages
Romanian
Professional
References
References available upon request.
Timeline
Massage Therapist
Le Masseur Personnel
09.2015 - 02.2018
Spa Therapist and Health Club Assistant
Holiday Inn Reading
01.2015 - 09.2015
Massage Therapist
Self Employed Services
11.2007 - 12.2014
Massage Therapist
Beauty Salon
02.2006 - 11.2006
Bachelor of Science - Physical Therapy
"SPIRU HARET" UNIVERSITY
High School Diploma -
High Sport School
Some College (No Degree) - Massage Therapy
Anma Therapy
Some College (No Degree) - Computer Programming
Code The Dream
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