Nicoletta Raymond
Austin,TX
Summary
Mammography Clinical Work Flow Specialist with over 10 years of Healthcare experience. High performing contributor to the One GEHC team. Provides support on a Regional and National level with boundaryless behavior. Participant in Advisory board and Kaizen representing the Mammo team focusing on enhancing the performance of processes. Frequently recognized within Women's Health Mammography and driven to provide exceedingly high customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Work Flow Specialist-Breast Imaging
GE Healthcare
02.2024 - Current
- Work closely with local sales teams to enhance customer visits and presentations, fostering strong partnerships and driving sales growth.
- Deep understanding of the Breast Imaging Department IT workflow, including the integration of dedicated Breast Imaging workstations (GE and competitors), PACS, RIS, and MRS solutions.
- Develops and maintains strong clinical relationships with regional customers, becoming a trusted advisor within the Breast Imaging Segment.
- Conduct consultations to assess network capabilities and large dataset handling, recommending upgrades to future applications to optimize workflow.
- Drives initiatives to enhance customer satisfaction at local advanced application sites, complementing existing Applications Training efforts.
- Serve as the Local Customer Satisfaction Opportunity (CSO) champion, facilitating prompt and satisfactory resolution of application-related issues.
- Support the sales team by providing clinical training and presentations on SenoIris, effectively communicating the clinical value proposition of the product line.
- Act as the Clinical Voice of Customer to New Product Introduction (NPI), Americas Commercial Marketing, and Upstream Teams, ensuring customer feedback informs product development.
Clinical Application Specialist- Mammography
GE Healthcare
11.2017 - 02.2024
- Serves as Subject Matter Expert on all current and legacy GE Mammography systems including SenoClaire, Pristina and Senoiris Reading Workstation
- Mentor to newer team members providing training and support in learning and development
- Works closely with upper management to drive strategy through development and implementation of new processes
- Collaborates with Region Modality Leader and Workflow specialist providing clinical expertise and customer support
- Ensures strong alignment of regional cross functional teams
- Provides support and insight for Customer Satisfaction Opportunity (CSO), driving faster and more satisfactory issue resolution for applications and image quality related issues.
Mammography Technologist
Boca Raton Regional Hospital
01.2013 - 11.2017
- Performed screening and diagnostic mammograms at high-volume breast center using GE and Hologic systems
- Provided training and technical assistance for staff members on equipment
- Supported PACS admin with networking concerns on Breast Imaging workstations PACS, RIS, and MRS solutions
- Assisted with site visits providing demonstrations of the Pristina systems highlighting functionality and features
- Coordinator of Breast MRI Research program by assisting in identifying patients, educating participants, scheduling, and following subjects throughout study.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT09-2025
Associate of Arts: General Studies -
Palm Beach State College
12.2012
Associate of Science: Radiography -
Palm Beach State College
05.2010
Skills
- Flexible and adaptable, with ability to prioritize
- Provides exceptional customer service, while maintaining high-level professional demeanor and interpersonal skills
- Excellent execution capability, problem solving and strong desire for success
- Heightened mentorship skills with extensive experience in providing training to team members
- Knowledgeable on competitor's product and technology
Certification
ARRT Certified-Mammography & Radiology
Timeline
Clinical Work Flow Specialist-Breast Imaging
GE Healthcare
02.2024 - Current
Clinical Application Specialist- Mammography
GE Healthcare
11.2017 - 02.2024
Mammography Technologist
Boca Raton Regional Hospital
01.2013 - 11.2017
Associate of Arts: General Studies -
Palm Beach State College
Associate of Science: Radiography -
Palm Beach State College
Bachelor of Science - Health Administration
Western Governors University
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