Nicolette Abriol Adelman

Professional, enthusiastic, sharp, energetic, hard-working. committed to working with a successful team. Am seeking an entry-level position with potential for growth to a supervisory/managerial position. Bachelor of Science in Business Administration /Marketing with an extensive professional career in hospitality and guest services. I have excellent interpersonal skills, am bilingual (English and Italian) and am well-practiced with Spanish and Filipino Tagalog. As a Closing Supervisor/Pacesetter at a major retail establishment, I have the responsibility of leading team members and delegating tasks in closing duties necessary for a smooth transition for next-day operations while continuing to maximize guest satisfaction and giving quality customer service. As a previous owner of a tour and travel company, I have become an expert in the use of active listening, relationship-building, and quality customer care. With 20+ years in the industry, I have developed an expertise in establishing deep personal relationships through entertaining guests. This resulted in a constant flow of new and repeat clientele while escorting, organizing, and leading group excursions globally. I provided outstanding quality care and exercised extensive problem-solving skills in resolving conflicts. I have proven career success developing profitable travel programs, and extending clientele base through social skills, use of social media, and dedication to understanding people while exercising the utmost integrity and always ensuring the highest levels of customer satisfaction.