Nicolette Alvarez
San Antonio,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
15
15
years of professional experience
Work History
Customer Service Specialty
Lowes
San Antonio, TX
03.2016 - Current
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Helped customers complete purchases, locate items and join credit card programs to promote loyalty, satisfaction and sales numbers.
- Showcased product features to customers and discussed details to lock in sales. Visited customer locations to evaluate requirements, demonstrate offerings, and propose strategic solutions for diverse needs.
- Collaborated with vendor representatives, installers, and customers to set up optimal delivery schedules.
- Drafted, finalized and submitted contracts to complete purchase agreements for installs.
- Follow up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Sales Associate Specialist
Ross Dress For Less
San Antonio, TX
02.2013 - 01.2016
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared cash deposits up to $ 25000 with zero discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Cashier
HEB
San Antonio, TX
09.2009 - 06.2013
- Operated cash register for cash, check and credit card transactions
- Counted cash in register drawer at beginning and end of shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Highlands High School
San Antonio, TXSkills
- Team Leadership
- Multi-tasking skill
- Meeting Quotas
- Sales team assistance
- Specialty Sales expertise
- Order management
Languages
Spanish
Professional Working
Timeline
Customer Service Specialty
Lowes
03.2016 - Current
Sales Associate Specialist
Ross Dress For Less
02.2013 - 01.2016
Cashier
HEB
09.2009 - 06.2013
High School Diploma -
Highlands High School