Nicolette Aprea
Ruskin,FL
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Responsible and friendly Sales Associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vans Outlet
Ellenton, FL
04.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Collected payments and provided accurate change.
Customer Service Representative
Alorica Inc. Official Page
05.2020 - 03.2023
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Mobile Expert
T-Mobile
Brooksville, FL
10.2020 - 09.2022
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
- Assisted customers both in person and by phone, answering questions about different products.
- Diagnosed issues with cell phone performance, technical operations and specific applications.
- Educated customers on plan and carrier options with details.
- Set up and activated devices to work on
- Called potential clients to follow up on purchase and contracts.
Seasonal Sales Associate
Spirit Halloween
Brooksville, FL
07.2021 - 11.2021
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Helped build store such as heavy lifting metal walls and connecting them to each other to get merchandise displayed
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
Seasonal Sales Associate
GameStop
11.2018 - 01.2019
- Grand Blanc Initiated friendly conversation with each customer to determine level of assistance United States required.
- Bagged, wrapped and packaged purchases according to customer needs.
- Provided every customer with professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Drove sales by successfully employing strategies such as up selling and cross-selling.
- Assisted in ringing up sales at registers and bagging merchandise.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
High School Diploma -
Penn Foster High School
06-2014
Diploma - Veterinary Assistant
Penn Foster College
Scottsdale, AZ03-2024
Skills
- Product Sales
- Sales Professional
- Sales Expertise Professional
- Reading comprehension skills Professional
- Time management skills Professional
- Excellent communication skills Professional
- Active Listening
- Written and oral Professional
- Communication skills
- Verbal/written communication Professional
- Retail merchandising expertise Professional
- Sales development Professional
- Customer-and service-oriented Professional
- Attention to Detail
- Technology knowledge
- Communication skills
- Excellent communication
- Customer satisfaction
- Customer Service
- English
- Inventory
- Listening
- Merchandising
- Pricing
- Quality
- Reading
- Retail
- Selling
- Sales
- Sales development
- Strategic planning
- Phone
- Time management
- Written
- Written communication
- Troubleshooting
- Computer skills
- Flexible schedule
- Friendly, positive attitude
- Basic math
- Sales assistance
Personal Information
Personal info , Date of birth: 04/25/1997
Languages
English Native
Timeline
Sales Associate
Vans Outlet
04.2023 - Current
Seasonal Sales Associate
Spirit Halloween
07.2021 - 11.2021
Mobile Expert
T-Mobile
10.2020 - 09.2022
Customer Service Representative
Alorica Inc. Official Page
05.2020 - 03.2023
Seasonal Sales Associate
GameStop
11.2018 - 01.2019
High School Diploma -
Penn Foster High School
Diploma - Veterinary Assistant
Penn Foster College
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