Nicolette Aubuchon
Summary
I am a highly motivated and adaptable professional with a strong desire to contribute to a friendly and professional work environment. I am committed to leveraging the skills acquired through my own professional experiences and daily life, while open to embracing opportunities for continuous learning and growth. Seeking a position to apply a diverse skill set and contribute to the team's success.
Overview
18
18
years of professional experience
Work History
Coordinator of Groups and Activities
Urban Alchemy
01.2025 - Current
- Brainstormed and implemented a variety of self help and self care groups for shelter residents to take part in. Some of these surrounding the topics of 'Anger Management', ' Orientation for the New Comers', a ' Women's Group' and 'Men's Group', 'Moving Forward... life after homelessness'.
- Gathered and organized materials for holiday events, town hall meetings, self care days, movie nights, and more.
- Communicated with outside agencies to find group facilitators.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues between residents through active listening and open-ended questioning, escalating major problems to manager.
- Created and facilitated groups that were requested by residents or that would assist in helping them feel successful in the future.
- Organized spaces, materials and catering support for internal and client-focused meetings, visits, events.
Lead Care Coordinator
Urban Alchemy
07.2023 - Current
- Used company software and databases to maintain records of services performed and client information.
- Conducted regular evaluations of Service Plan effectiveness, making necessary adjustments as needed.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Monitored progress towards client goals, adjusting Service Plans as needed to achieve desired results.
- Advocated for client during care team discussions, ensuring their preferences and needs were prioritized.
- Streamlined patient intake processes, reducing wait times and improving client satisfaction.
- Collaborated with Care Coordinator Regional Manager to maintain daily operations.
- Oversaw appointment scheduling and itinerary coordination for clients.
Practioner
Urban Alchemy
01.2022 - 07.2023
- Worked effectively in fast-paced environments.
- Duties consisted of updating resident rosters daily, filing, making copies, signing guests in and out of the hotel, maintaining the lobby area and employee kitchen area clean appearance
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Bookkeeper, Cashier
Luckys
01.2020 - 01.2021
- Ring customers up, process returns, exchanges, etc
- Supervised multiple employees at once when in charge of my shift
- Counted and closed up to 12 registers each night and imputed counts into the operations computer at night
- Kept track of all money being loaned out of the office as well as what was being picked up throughout the day from the registers
- Customer service
Keyholder, Retail Sales
Alpaca Fashion
01.2019 - 01.2020
- Supervised daily store operations, ensuring adherence to company policies and customer service standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product visibility and customer engagement.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Stock Support
Victoria's Secret
01.2011 - 01.2014
- Morning shift (5am start) tasks involved; Processing large boxes of new product
- Replenishing sales floor with necessary merchandise
- Assisting with regular floor-set moves, updates, overnights
- Evening shift (closing) involved; Straightening/reorganizing the sales floor
- Acting as a floor runner for cashiers and other sales associates in retrieving needed merchandise, skus, etc
- Putting away 'go-backs'
- Assisting and engaging with customers
Assistant Manager
Cache
01.2008 - 01.2012
- (I was hired as a part time sales associate but within six months managed to prove myself capable of taking on the role of assistant manager)
- Opened/Closed store, of which involved light bookkeeping and cash handling when closing the registers
- Handled all types of payment transactions, as well as returns, made bank deposits
- Filled/unfilled customer special orders: via phone or internet
- Received UPS and FedEx shipments
- Received and sent out store to store merchandise transfers: manually as well as through the computer inventory system
- Was an active team player during Bi-yearly inventory (counting, scanning, and prepping the store)
- Interviewed and trained new sales associates
- Managed up to 5 associates at the same time
- Practiced and stressed the importance of store awareness and loss prevention to sales associates
- Light filing, reordering office and cleaning supplies
- Visual merchandising during floor sets, or just to visually update merchandise placements so customers would take notice of different product even if it wasn't new
- Handled customer issues in a professional manner, while abiding corporate policy
- Maintained a 2.1-2.2 UPT and $110 ADS
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Creative and resourceful
- Client relationships
- Professionalism and etiquette
- Project management
- Administrative tasks
- Data entry
- Supply restocking
- Mail distribution
- Adaptability
- Project and event planning
- Multitasking and organization
- Customer service
- Decision-making especially under high stress times
- Project coordination
- Discretion and confidentiality
- Document management
- Administrative leadership
- Staff supervision
Additional Work Experience
- Peninsula Works Employment Center, 2009, Volunteered doing clerical and administrative assistant tasks during the summer 3 days a week.
- Sam Brown Investigations, 2014, An internship type side gig where I assisted a Sam Brown with case look ups at 850 Bryant and accompanied on a couple surveillance type jobs. The rest of the time was spent shadowing as he explained the business and assisted in clerical type duties.
- Side Gigs, 2019-present: Fairy Housekeeping (House cleaning), Doordash, Uber Eats, Senpex, Shipt (Courier/Delivery Driver), Ivueit (Field Inspector)
Timeline
Coordinator of Groups and Activities
Urban Alchemy
01.2025 - Current
Lead Care Coordinator
Urban Alchemy
07.2023 - Current
Practioner
Urban Alchemy
01.2022 - 07.2023
Bookkeeper, Cashier
Luckys
01.2020 - 01.2021
Keyholder, Retail Sales
Alpaca Fashion
01.2019 - 01.2020
Stock Support
Victoria's Secret
01.2011 - 01.2014
Assistant Manager
Cache
01.2008 - 01.2012
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