Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nicolette Balon

Chicago,Illinois

Summary

Versatile Customer Success and Sales professional with experience supporting customers through onboarding, product adoption, and ongoing account management. Combines strong communication and problem-solving skills with a SaaS background in Salesforce CRM, account research, and pipeline management. Known for building trust quickly, understanding customer needs, and collaborating with cross-functional teams to deliver value and ensure long-term success.

Overview

5
5
years of professional experience

Work History

Business Development Representative

Salesforce
Chicago, IL
06.2024 - Current
  • Prospect and identify new business opportunities through outbound calls, emails, and LinkedIn outreach.
  • Qualify inbound leads using structured discovery frameworks.
  • Leverage LinkedIn Sales Navigator and ZoomInfo for targeted account research.
  • Partner with Account Executives on territory strategies and opportunity progression.
  • Maintain accurate pipeline activity in Salesforce CRM.

Key Metrics:

120% to meeting quota; 23 qualified meetings/month.

$1.1M new pipeline generated monthly (13.2M+ annually)

1,000 outbound calls/month with 140 qualified conversations.

2.3M closed revenue influenced.

Team Lead for onboarding and best practice support.

Active member of WomanForce (women-in-tech leadership group).

Inside Territory Sales

Motorola Solutions
Chicago, IL
03.2023 - 06.2024
  • Primary contact for customers in assigned territory.
  • Built strong customer relationships and identified upsell opportunities.
  • Executed territory plans and supported revenue goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bartender

Blockhead Beerworks
Valparaiso, IN
10.2020 - 03.2023
  • Ensured responsible service and verified identification.
  • Managed bar inventory and maintained organization.
  • Delivered efficient service in high-volume settings.
  • Collaborated with kitchen staff to coordinate food and drink orders efficiently.
  • Provided excellent customer service, ensuring guest satisfaction and engagement.

Education

Bachelor of Arts - Psychology

Indiana University
IN
12-2022

Skills

  • Technical: Salesforce CRM, LinkedIn Sales Navigator, ZoomInfo, Tableau, Google Workspace
  • Professional: Prospecting, Lead Qualification, Communication, Territory Management, Organization, Leadership, Problem Resolution

Timeline

Business Development Representative

Salesforce
06.2024 - Current

Inside Territory Sales

Motorola Solutions
03.2023 - 06.2024

Bartender

Blockhead Beerworks
10.2020 - 03.2023

Bachelor of Arts - Psychology

Indiana University