Nicolette Bell
Liberty Lake,WA
Summary
Highly motivated professional with over four years of experience in customer service and hospitality roles. Known for a strong work ethic, adaptability, and excellent interpersonal skills. Adept at working independently, resolving customer issues efficiently, and delivering high-quality service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Mirabeau Park Hotel
11.2023 - 03.2025
- Greeted and registered guests with a professional and welcoming demeanor.
- Delivered prompt and courteous service to ensure a positive guest experience.
- Provided accurate information about hotel policies, services, and local attractions.
- Responded to guest requests and concerns, resolving issues or escalating to management as needed.
- Maintained detailed records and ensured smooth front desk operations.
- Answer phone for reservations and check online booking system to prepare facilities and anticipate guest needs.
Customer Service Representative
Lowes Home Improvement
07.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled incoming calls and emails to assist with product and service transactions.
- Built strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and promotions.
- Assisted with payments and set up payment plans to manage account balances.
Shift Manager / Key Holder
Arby's
01.2021 - 04.2021
- Monitored cash drawers and maintained accurate financial records.
- Managed inventory and resolved stock discrepancies.
- Opened and closed store independently while ensuring operations ran smoothly.
- Provided coaching and resolved employee conflicts.
- Delegated tasks effectively to ensure productivity.
Service Leader
Tokyo Joe's
04.2020 - 01.2021
- Delivered friendly service while taking orders and handling transactions.
- Supervised kitchen operations and enforced food safety standards.
- Resolved customer issues promptly and professionally.
- Trained and mentored new staff to strengthen team performance.
Customer Service Representative
Pizza Hut
04.2019 - 01.2020
- Balanced register and ensured accurate cash handling.
- Prepared and served food efficiently in a high-volume environment.
- Maintained high customer satisfaction and addressed concerns swiftly.
Education
High School Diploma -
Ponderosa High School
Parker, CO01.2020
Skills
- Calm and professional under pressure
- Upbeat and positive personality
- Strong multitasking and prioritization
- Punctual and dependable
- Excellent communication and conflict resolution
Timeline
Front Desk Agent
Mirabeau Park Hotel
11.2023 - 03.2025
Customer Service Representative
Lowes Home Improvement
07.2022 - 02.2023
Shift Manager / Key Holder
Arby's
01.2021 - 04.2021
Service Leader
Tokyo Joe's
04.2020 - 01.2021
Customer Service Representative
Pizza Hut
04.2019 - 01.2020
High School Diploma -
Ponderosa High School
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