Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolette Bryan

Brooklyn,NY

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

10
10
years of professional experience

Work History

Shift Leader

DoorDash LLC
03.2022 - 03.2024
  • Trained new & previous employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports (EOS) for supervisor and communicated regularly on goals and progress.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Created and managed project plans, timelines and budgets.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction through DD's system.

Inbound Problem Solver

Prime Now
11.2019 - 02.2022
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
  • Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.
  • Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Exceeded performance metrics by consistently resolving customer inquiries within target timeframes.
  • Used logic and imagination to analyze situations and develop intelligent solutions.
  • Researched and extracted data to complete tasks.
  • Utilized problem-solving skills to reduce or eliminate company expenses.

Inventory Specialist

Michelle's Beauty Shop
04.2016 - 11.2020
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Checked prices and calculated totals for accurate invoice processing.
  • Performed data entry and completed proper paperwork.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.

Customer Service Representative

Pennywise
05.2014 - 03.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.

Education

Medical Billing & Coding - Medical Insurance Billing

Suny Brooklyn Educational Center
Brooklyn, NY
06.2022

High School Diploma -

Suny Brooklyn Educational Opportunity Center
Brooklyn, NY
06.2020

Skills

  • Decision-making capabilities
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Strong verbal and written communication
  • Training Assistance
  • Conflict Resolution
  • Goal Setting and Tracking
  • Safety processes and procedures
  • Staff Development
  • Policy Enforcement
  • Professional Appearance
  • Operations Management

Timeline

Shift Leader

DoorDash LLC
03.2022 - 03.2024

Inbound Problem Solver

Prime Now
11.2019 - 02.2022

Inventory Specialist

Michelle's Beauty Shop
04.2016 - 11.2020

Customer Service Representative

Pennywise
05.2014 - 03.2016

Medical Billing & Coding - Medical Insurance Billing

Suny Brooklyn Educational Center

High School Diploma -

Suny Brooklyn Educational Opportunity Center

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Nicolette Bryan