Nicolette Chandler
Las Vegas,NV
Summary
Experienced in security and emotional awareness, consistently demonstrated ability to ensure safety and provide compassionate care at The Salvation Army. Proficient in de-escalation techniques and record-keeping, adept at fostering secure environments while upholding professionalism. Successfully enhanced resident support and operational efficiency, making a significant impact on overall outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shelter Monitor
The Salvation Army
09.2023 - Current
- Reduced administrative workload for case managers through effective documentation of client interactions in relevant databases or files as needed.
- Connected residents with community resources such as employment opportunities, healthcare providers, housing programs, and educational institutions to promote long-term stability.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Facilitated communication between clients and other service providers.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
Unarmed Security Officer
HK Security
04.2022 - 09.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
Securitas
05.2021 - 12.2021
- Security Officer at The Martin which is a luxury high-rise condominium tower some of my responsibility are lobby concierge, operating and monitoring closed circuit television systems (CCTV), screening visitors and contractors, vendors building inspection and access control
- Also Worked in Shipping and Receiving logging in Packages from USPS, Ups, FedEx, Dhl, Amazon and giving out packages to Resident
Provider/ Caregiver
IHSS
08.2019 - 03.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Security Officer
CitiGuard Security Guard Services
05.2020 - 01.2021
- Conducted regular patrols across multiple shelters during the Covid pandemic.
- Maintained strict social distancing guidelines among clients.
- Conducted regular in-and-out evaluations.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Monitor/Security
The Salvation Army
06.2020 - 09.2020
- Establish and maintain a safe and secure environment with emphasis on non-violent communication and intervention
- Secure shelter guests' personal property at intake and at various times throughout the day in designated storage areas
- Direct shelter guests in cleaning and caring for the shelter areas for sleeping
- Monitor and assist shelter guests in laundry and day room areas
- Clean and sanitize all sleeping areas, bathrooms, kitchen and office areas
- Any other duties relating to your job as requested by the Supervisors and/or Officers
Event Security
Blackhawk Security
06.2016 - 02.2020
- Established security protocols and procedures.
- Managed event admission for attendees and personnel.
- Monitor surveillance equipment and alarm systems
- Conducted thorough security inspections of venues before and during events.
- Managed security incidents efficiently and professionally.
- Prepare reports detailing any security incidents
- Handle crowd management during events.
- Maintained compliance with all relevant safety regulations.
- Facilitated needs of both guests and employees efficiently.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
Security Guard
PacWest Security
03.2016 - 05.2019
- Patrol premises regularly to maintain order and establish presence
- Monitor and authorize entrance of vehicles or people in the property
- Check surveillance cameras periodically to identify disruptions or unlawful acts
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Security Guard
Allied Universal
08.2015 - 07.2017
- Perform patrol duties at various work sites of buildings and grounds check, inspect and Determine gates, main and rear doors, windows and backyards are secure
- Inspect and verify equipment and machinery if they are in good condition
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
Security Guard
Sp Plus Security
05.2014 - 08.2015
- Communicate traffic and crossing rules and other information to students and adults
- Monitor traffic flow to locate safe gaps through which pedestrians can cross streets
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Receptionist
His Sheltering Arms
07.2008 - 12.2008
- Operate telephones to answer, screen and forward calls, providing information, taking messages and scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with documents
- File and maintain records
Office Assistant
GIRLS CLUB OF LOS ANGELES
11.2007 - 07.2008
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Complete work schedules, manage calendars, and arrange appointments
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Certificate in Home Health Aide/Medical Assistant - Nursing
Associated Technical College
Los Angeles, CA12.2019
Certificate in Health Information Tech - 1 Terminology
North Hollywood Polytechnic
North Hollywood, CA10.2010
Certificate in Health Career Advancement -
Reconnections Academy
North Hollywood, CA05.2010
Diploma in Medical Assistant -
ICDC College
Los Angeles, CA02.2007
Skills
- Security
- De-escalation techniques
- Behavior observation
- Care monitoring
- Safety monitoring
- Record keeping
- Trauma-informed care
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- First Aid For Opioid Overdoses, 08/01/24-08/01/26
- Overdose Response with Naloxone Training, 08/01/24, Present
- Guard Card, 10/01/20-04/01/26
- Alcohol Awareness Card, 04/02/2021-04/02/2025
Assessments
- Home health aide skills, Proficient, 02/01/20
- Customer service, Completed, 02/01/21
Timeline
Shelter Monitor
The Salvation Army
09.2023 - Current
Unarmed Security Officer
HK Security
04.2022 - 09.2023
Security Officer
Securitas
05.2021 - 12.2021
Monitor/Security
The Salvation Army
06.2020 - 09.2020
Security Officer
CitiGuard Security Guard Services
05.2020 - 01.2021
Provider/ Caregiver
IHSS
08.2019 - 03.2021
Event Security
Blackhawk Security
06.2016 - 02.2020
Security Guard
PacWest Security
03.2016 - 05.2019
Security Guard
Allied Universal
08.2015 - 07.2017
Security Guard
Sp Plus Security
05.2014 - 08.2015
Receptionist
His Sheltering Arms
07.2008 - 12.2008
Office Assistant
GIRLS CLUB OF LOS ANGELES
11.2007 - 07.2008
Certificate in Home Health Aide/Medical Assistant - Nursing
Associated Technical College
Certificate in Health Information Tech - 1 Terminology
North Hollywood Polytechnic
Certificate in Health Career Advancement -
Reconnections Academy
Diploma in Medical Assistant -
ICDC College
- First Aid For Opioid Overdoses, 08/01/24-08/01/26
- Overdose Response with Naloxone Training, 08/01/24, Present
- Guard Card, 10/01/20-04/01/26
- Alcohol Awareness Card, 04/02/2021-04/02/2025
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