Nicolette Clyburn
Washington,DC
Summary
Proven Paratransit Driver with a history at MV Transportation, where I enhanced passenger satisfaction and safety. Leveraging strong communication and problem-solving skills, I effectively planned routes and managed emergencies, improving on-time performance. Known for dependability and a strong work ethic, I consistently delivered high-quality customer service, contributing to operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Paratransit Driver
WE DRIVE U/National Express
07.2024 - Current
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Supported fellow team members as needed, demonstrating flexibility in adapting to changing tasks or roles within the organization.
- Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
- Maintained detailed records of daily route progress, mileage logs, incident reports, and passenger manifests to support administrative tasks.
- Streamlined communication between dispatchers and operators by utilizing mobile devices for timely route updates and accurate tracking information.
- Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
- Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Adhered to tight schedule and met departure and arrival deadlines.
- Responded with ease to sudden changes in routes and schedules.
- Remained calm and poised in emergent situations.
- Followed designated routes and schedules while operating vehicles.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Helped passengers with luggage, collected fares and politely answered questions.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Delivered passengers to destinations safely and on time.
- Accepted and processed fares.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Transported customers to and from [Location].
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Maintained clean and neat shuttle for passenger comfort.
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Played a key role in identifying areas of improvement within the paratransit program by providing input during regular evaluations and team meetings.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
Paratransit Driver
Veolia/ TRANSDEV
06.2013 - 06.2024
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
- Supported fellow team members as needed, demonstrating flexibility in adapting to changing tasks or roles within the organization.
- Maintained detailed records of daily route progress, mileage logs, incident reports, and passenger manifests to support administrative tasks.
- Streamlined communication between dispatchers and operators by utilizing mobile devices for timely route updates and accurate tracking information.
- Ensured passenger safety during emergencies by following established protocols and procedures diligently.
- Improved passenger satisfaction by providing timely and efficient transportation services to individuals with disabilities.
- Managed challenging situations involving difficult passengers or unexpected events calmly and professionally, ensuring minimal disruptions to service quality.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
- Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Transported customers to and from various locations
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Accepted and processed fares.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Pointed out landmarks and other points of interest to passengers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Paratransit Driver
Mv Transporation
07.2006 - 06.2013
- Maintained full understanding of local roads and traffic patterns.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Worked different route every day based on changing passenger locations and destinations.
- Played a key role in identifying areas of improvement within the paratransit program by providing input during regular evaluations and team meetings.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Supported fellow team members as needed, demonstrating flexibility in adapting to changing tasks or roles within the organization.
- Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
- Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
- Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about routes, destinations and timelines to inform passengers.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from various locations.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Accepted and processed fares.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Observed passengers during the journey and reported any suspicious behavior.
Education
High School Diploma -
Eastern Senior High School
Washington DC06.1992
Skills
- Strong Work Ethic
- Patience and Understanding
- Punctuality
- Customer relations skills
- Emergency Procedures
- Customer Service
- Problem-Solving
- Dependable and reliable
- Time Management
- Attention to Detail
- Efficiency and Time Management
- Multitasking Abilities
- Strong Working Relationships
- Critical Thinking
- Excellent Communication
Timeline
Paratransit Driver
WE DRIVE U/National Express
07.2024 - Current
Paratransit Driver
Veolia/ TRANSDEV
06.2013 - 06.2024
Paratransit Driver
Mv Transporation
07.2006 - 06.2013
High School Diploma -
Eastern Senior High School
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