Nicolette Cogborn
MAYNARD,Massachusetts
Summary
Dedicated Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Wingate Management
2022.06 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Section 8 & LIHTC
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Grocery Stocker
Market Basket
2016.05 - 2022.07
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
Professional House Cleaner
Maid Pro Services
2016.03 - 2016.06
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Managed workload across houses and satisfied customer needs for cleaning standards and details.
Cashier
Dunkin' Donuts
2015.01 - 2016.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA06.2022
Skills
Administrative Support
Strong Communication Skills
Property tours and inspections
Telephone and email etiquette
Fair Housing Regulations
Property Management
Timeline
Assistant Property Manager
Wingate Management
2022.06 - Current
Grocery Stocker
Market Basket
2016.05 - 2022.07
Professional House Cleaner
Maid Pro Services
2016.03 - 2016.06
Cashier
Dunkin' Donuts
2015.01 - 2016.01
Associate of Science - Business Administration
Quinsigamond Community College
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