Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Nicolette Devore

Mingo Jct,Oh.

Summary

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and profitability strategies. Versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

9
9
years of professional experience

Work History

Store Manager

GNC - General Nutrition Centres
Pittsburgh, PA
10.2021 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed weekly payroll
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Overnight Team Lead

Walmart
Steubenville, OH
10.2020 - Current
  • Acted as manager on duty when a salaried member of management was not present.
  • Ensured stocking expectations and goals were met by implementing a strong plan to achieve those expectations, as well as back-up plans to cover ant unexpected roadblocks.
  • Received/unloaded cold chain trucks and ensured they were compliant with temperature regulations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Preformed nightly shift turnover.

Overnight Customer Service Manager

Walmart
Steubenville, OH
08.2019 - 11.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed end of day register balancing.
  • Processed money service transactions(i.e. cashing checks, sending moneygrams, money orders)
  • Ensured the front end was ready for morning business by delegating tasks to associates(i.e. trash cleanup, go-back merchandise picked up and shopped back to the floor.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and policies.

Support Manager

Walmart
Steubenville, OH
04.2019 - 08.2019
  • Acted as manager on duty when a salary member of management was not present.
  • Performed periodical review with team members and delivered relevant and constructive feedback.
  • Stocked shelves with items brought forward from processed overstock.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Maximized coverage during key hours by preparing effective schedules.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Put plans into effect to maintain a clean, safe store for customers to shop in.
  • Processed go-back merchandise from returns and the sales floor to be re-shopped for customers.

Cashier/Money Center Associate

Walmart
Steubenville, OH
05.2018 - 04.2019
  • Operated cash register, collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.(i.e wiping down belts, counters, zoning point-of-sale merchandise)
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Answered customer questions about money services.
  • Explained money center rules and regulations to customers.
  • Prepared and checked cashier register tills.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.

Sales Associate/Furniture Associate/Stocker

Big Lots Inc.
Wintersville, Ohio
11.2016 - 05.2018
  • Courteously greet customers.
  • Efficiently process transactions within a high-paced environment.
  • Operate cash registers, scanners, and computers to process transactions.
  • Ensure registers are balanced.
  • Unload freight truck and process freight to the shelves in a timely manner.
  • Answer customers' questions, and provide information on procedures or policies.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Built furniture displays
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

Bath and Body Works
Steubenville, Ohio
11.2016 - 01.2017
  • Consistently meet and exceeded productivity goals.
  • Courteously greet customers.
  • Provided customer service support for inquiries, complaints, and returns.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Performed cash register functions accurately and efficiently.
  • Efficiently process transactions within a high-paced environment.
  • Operate cash registers, scanners, and computers to process transactions.
  • Process freight to the shelves in a timely manner.
  • Assisted customers with selecting items and answering questions about products.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.

Serves/Bartender/Cartering

Undo’s Family Restaurant
Weirton, West Virginia
05.2015 - 10.2016
  • Consistently meet and exceeded productivity goals.
  • Maintained a high level of professionalism, patience, efficiency, and kindness to minimize customer dissatisfaction and increase customer loyalty.
  • Provided excellent customer service to ensure satisfaction.
  • Able to perform within a high-paced environment.
  • Delivered food orders promptly and courteously.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Multitasking.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked identification of customers to verify age requirements for purchase of alcohol.
  • Stocked bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Prepared serving and appetizer trays and setting tables in setup for events.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Cook

Fox’s Pizza Den
Fairmont, West Virginia
12.2014 - 05.2015
  • Inspected and tested all food before it is served.
  • Maintained an in-depth knowledge of food processing and safety.
  • Ability to handle multiple tickets and adhere to precise instructions.
  • Developed great time management skills
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

High School Diploma -

Buckeye Local High School
Rayland, OH
05.2014

Some College (No Degree) - Biochemistry

Fairmont State University
Fairmont, WV

Skills

  • Operations Oversight
  • Team Building and Leadership
  • Customer Service
  • Critical thinking
  • Organization
  • Microsoft Office
  • Organizational skills
  • Multitasking
  • Flexible
  • Reliable and trustworthy
  • Punctual
  • Management
  • Outstanding Communication Skills
  • Production monitoring
  • Employee Training
  • Store Operations Oversight
  • Retail Inventory Management
  • POS Systems
  • Talent Recruitment
  • Promotional Planning
  • Operational Budgeting
  • Loss Prevention
  • Customer Service Management
  • Shift Scheduling
  • Payroll Management
  • Supply Ordering
  • Accurate Cash Handling
  • Vendor Management
  • Customer Relations
  • Employee Supervision and Motivation
  • Marketing and Promotions

Affiliations

  • Member of Science Club, Key Club, Foreign Language Club
  • Graduated with High Honors
  • Graduated within the top 10 of class
  • 3.9 GPA

References

References available upon request.

Timeline

Store Manager

GNC - General Nutrition Centres
10.2021 - Current

Overnight Team Lead

Walmart
10.2020 - Current

Overnight Customer Service Manager

Walmart
08.2019 - 11.2020

Support Manager

Walmart
04.2019 - 08.2019

Cashier/Money Center Associate

Walmart
05.2018 - 04.2019

Sales Associate/Furniture Associate/Stocker

Big Lots Inc.
11.2016 - 05.2018

Sales Associate

Bath and Body Works
11.2016 - 01.2017

Serves/Bartender/Cartering

Undo’s Family Restaurant
05.2015 - 10.2016

Cook

Fox’s Pizza Den
12.2014 - 05.2015

High School Diploma -

Buckeye Local High School

Some College (No Degree) - Biochemistry

Fairmont State University

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Nicolette Devore