Nicolette DiCola
West Chester,PA
Summary
Customer-focused professional with strong interpersonal skills and the ability to succeed in fast-paced, dynamic environments. Known for quickly learning new systems, adapting under pressure, and communicating clearly while multitasking. Brings strong organizational and communication skills to collaborative, results-driven roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital and Automation Intern
Siemens Healthineers
06.2025 - 08.2025
- Supported the Digital & Automation team by creating high-level internal briefing and meeting templates for healthcare client engagements
- Developed user-friendly customer snapshot and meeting brief documents used by Product Sales Executives (PSEs) and internal stakeholders
- Assisted with organizing and standardizing internal resources related to AI, imaging, and clinical benchmarking
- Collaborated cross-functionally with sales, product, and marketing teams to improve internal communication and workflow efficiency
Hostess
Limoncello Ristorante
03.2022 - Current
- Welcomed guests, managed reservations and optimized seating for efficient table turnover.
- Handled takeout and catering orders, ensuring accuracy and timely preparation.
- Coordinated with staff to ensure smooth service during peak hours.
- Collaborated with management to enhance guest experiences and operations.
Shift Leader
Playa Bowls
03.2023 - 01.2025
- Prepared high-quality menu items while upholding health and safety standards.
- Handled scheduling, managed inventory and maintained a clean workspace.
- Provided excellent customer service by recommending menu items, addressing inquiries and resolving concerns.
- Collaborated with team members to ensure smooth operations during peak periods.
Education
Bachelor of Science - Telecommunications Major with a Digital Media Trends and Analytics Minor
Pennsylvania State University
State College, PA05.2026
Skills
- Excellent Written & Verbal Communication
- Cross-Functional Collaboration & Teamwork
- Research Design & Analytical Thinking
- Digital & Social Media Analytics (Google Analytics Certified)
- Content Strategy & Messaging Development
- Data Interpretation & Reporting
- Project Coordination & Time Management
- Problem Solving & Adaptability
- Professional Presentation & Documentation
- Attention to Detail & Quality Control
- Customer Service & Client-Facing Communication
- Event Planning & Coordination
Affiliations
Kappa Kappa Gamma National Sorority
Risk Management Director
- Managed risk policies to ensure member safety during events and operations.
- Fundraiser and volunteer for Mental Health America and THON, a student-run philanthropy committed to enhancing the lives of children and families impacted by childhood cancer
- Worked collaboratively with the Executive Board to foster an inclusive, service-oriented chapter environment.
Certification
Google Analytics Certification
LinkedIn AI for Marketing
Trailhead by Salesforce
- Data Privacy
- The Communications Industry
- Account Data Strategies
- Digital Transformation
- Leads and Opportunities
Languages
Spanish
Limited Working
Timeline
Digital and Automation Intern
Siemens Healthineers
06.2025 - 08.2025
Shift Leader
Playa Bowls
03.2023 - 01.2025
Hostess
Limoncello Ristorante
03.2022 - Current
Bachelor of Science - Telecommunications Major with a Digital Media Trends and Analytics Minor
Pennsylvania State University