Nicolette Firouz
Goleta,CA
Summary
Adaptable professional with a versatile background in theater and retail. Skilled in customer service, technical support, and creative problem solving. Committed to delivering exceptional experiences in live performances and enhancing customer engagement.
Overview
4
4
years of professional experience
Work History
Theater Technician
University Of California, Santa Barbara
Santa Barbara, California
02.2025 - Current
- Operated lighting and sound equipment for university theater productions.
- Provided technical support for all aspects of live performances including sound, lighting and staging.
- Assisted in stage setup and breakdown for performances and rehearsals.
- Collaborated with production team to achieve creative vision and technical needs.
- Ensured safety protocols were followed during all technical operations and setups.
- Assisted with the installation, repair and maintenance of theater lighting equipment.
Retail Worker
The Bead Shop
Laguna Beach, California
04.2022 - 09.2024
- Managed retail sales team during peak tourist seasons, driving sales and customer engagement.
- Created and designed jewelry merchandise sold in-store, enhancing product offerings.
- Provided exceptional customer service while instructing customers in jewelry making techniques.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Executed daily store operations, including display setup, cleaning, and cash handling.
- Organized private in-store events and workshops to promote community engagement and brand awareness.
- Handled permanent jewelry appointments, delivering personalized experiences to each customer.
Theater Usher
Pageant Of The Masters
Laguna Beach
06.2021 - 09.2021
- Greeted guests and ensured a welcoming atmosphere during performances.
- Assisted patrons with seating arrangements and provided directions as needed.
- Monitored audience behavior to maintain a respectful and enjoyable environment.
- Responded promptly to guest inquiries and resolved issues efficiently.
Education
Bachelor Of Arts (BA) - Music Studies
University of California, Santa Barbara
Santa Barbara, CA06-2026
Skills
Soft Skills
- Customer service and conflict resolution
- Communication
- Creative and effective problem solver
- Strong work ethic, and performs well in fast-paced, stressful environments
- Adaptable and detail-oriented
Hard Skills
- Video, photo, and audio editing
- Graphic design skills
- Great multitasker
Affiliations
- Music writing and production
- Visual arts
- Jewelry making
- Musical theater
Languages
French
Professional
References
References available upon request.
Timeline
Theater Technician
University Of California, Santa Barbara
02.2025 - Current
Retail Worker
The Bead Shop
04.2022 - 09.2024
Theater Usher
Pageant Of The Masters
06.2021 - 09.2021
Bachelor Of Arts (BA) - Music Studies
University of California, Santa Barbara