Nicolette Gutierrez
Lubbock,TX
Summary
Detail-oriented Case Manager with experience in mental health services, specializing in client assessment, care coordination, and clinical documentation. Skilled in reviewing treatment plans, maintaining regulatory compliance, and collaborating with interdisciplinary teams to support effective service delivery. Demonstrates strong critical thinking and organizational skills while ensuring accurate documentation and continuity of care. Committed to supporting positive client outcomes through thoughtful service planning and coordinated mental health care.
Overview
2027
2027
years of professional experience
Work History
Case Manager
Starcare Specialty Health
Lubbock, TX
2024 - Current
- Conducted client assessments to determine service eligibility and identify mental health needs based on established clinical and program criteria.
- Reviewed and maintained detailed case documentation to ensure accuracy, regulatory compliance, and alignment with treatment goals.
- Evaluated client progress and service effectiveness, supporting adjustments to care plans based on clinical needs and outcomes.
Wellness Specialist
Lifetime Wellness, LTD
Lubbock, TX
2022 - 2024
- Documented client interactions and monitored progress to evaluate the effectiveness of individualized wellness plans.
- Applied mindfulness and stress-management strategies to help clients reduce stress and improve emotional regulation.
- Compiled and submitted weekly reports summarizing team activities, client progress, and service outcomes.
Registered Behavior Technician
Lubbock Autism Academy
Lubbock, TX
2020 - 2022
- Collected and analyzed behavioral data to monitor client progress and support treatment plan modifications.
- Maintained accurate clinical documentation and collaborated with multidisciplinary teams to ensure consistent, ethical, and effective service delivery.
- Implemented Behavior Intervention Plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA) to reduce maladaptive behaviors and increase functional skills.
Server
Abuelo’s Mexican Restaurant
Lubbock, TX
2016 - 2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Master of Science - Psychology, Concentration: Child And Developental
Southern New Hampshire University
Manchester, NH12.2025
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX05.2020
Skills
Case Management and Care Coordination
Client Assessment and Service Planning
Clinical Documentation and Reporting
Regulatory and Policy Compliance
Microsoft Office
Professional Written and Verbal Communication
Interdisciplinary Team Collaboration
Time Management and Task Prioritization
Critical Thinking and Problem-Solving
Organization and Attention to Detail
Timeline
Case Manager
Starcare Specialty Health
2024 - Current
Wellness Specialist
Lifetime Wellness, LTD
2022 - 2024
Registered Behavior Technician
Lubbock Autism Academy
2020 - 2022
Server
Abuelo’s Mexican Restaurant
2016 - 2020
Master of Science - Psychology, Concentration: Child And Developental
Southern New Hampshire University
Bachelor of Arts - Psychology
Texas Tech University