Nicolette Hackett
Atlanta,GA
Summary
Experienced and dedicated professional with over 10 years of exceptional customer service in a dynamic Call Center environment. Skilled in handling inbound and outbound calls, resolving inquiries efficiently, and exceeding customer expectations. Proficient in utilizing CRM software and telephony systems to optimize productivity and achieve key performance metrics. Detail-oriented warehouse professional with expertise in inventory management, shipping and receiving, and order fulfillment. Accurate in tracking and organizing large quantities of products while ensuring compliance with safety standards. Proven track record of exceeding performance targets and consistently meeting service level agreements. Strong communication, problem-solving, and interpersonal skills coupled with a focus on quality and continuous improvement. Skilled Picker Packer with a solid record of exceptional productivity, well-organized, reliable, and hardworking.
Overview
13
13
years of professional experience
Work History
Picker Packer
Penske Logistics, Ford Motor Company, MSC, CMMS
08.2024 - Current
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Scanned several car parts and bulk before they were loaded onto the truck.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Supervised and trained new staff in performing census.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Outbound Sales Representative/Customer Service
TRC Staffing
07.2020 - 12.2021
- Proactively initiated outbound sales calls to prospective customers, exceeding weekly sales targets by 15%
- Provided exceptional customer service by actively listening to customers' needs and providing effective solutions, resulting in a 95% customer satisfaction rate
- Utilized CRM software to accurately document customer interactions and track sales progress, contributing to a 10% increase in sales conversions
- Collaborated with the sales team to identify potential leads, resulting in a 20% increase in qualified leads generated
- Demonstrated strong product knowledge and communication skills to effectively pitch and sell products, achieving a 25% increase in revenue within the first quarter
Barista
Starbucks
04.2019 - 05.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Prepared and served a variety of coffee beverages, including espresso drinks, lattes, and cappuccinos, according to customer preferences
- Maintained cleanliness and organization of the cafe, including the coffee bar, seating areas, and restrooms
- Operated and maintained coffee equipment, such as espresso machines and grinders, to ensure quality and consistency in beverages
- Managed daily inventory of coffee beans, supplies, and equipment to ensure smooth operations and timely restocking
- Trained new team members on espresso preparation techniques, beverage recipes, and customer service standards
Order Picker
Kroger Stores
09.2018 - 11.2018
- Efficiently pick customer orders from warehouse shelves ensuring accuracy and timeliness in fulfillment
- Utilize RF scanners and inventory management systems to locate and confirm order items for packaging and shipping
- Safely operate material handling equipment such as forklifts and pallet jacks to transport orders within warehouse
- Collaborate with team members to prioritize and organize order picking tasks for optimal workflow
- Maintain a clean and organized work environment to promote safety and efficiency in order picking operations
Waitress/Cashier
Restaurant Ten
04.2018 - 06.2018
- Provided exceptional customer service by taking orders, serving food, and addressing customer inquiries and concerns promptly and professionally
- Handled cash transactions accurately and efficiently, balancing cash register at the end of each shift
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders to customers
- Assisted in maintaining cleanliness and organization of dining area, including setting tables, refilling condiments, and bussing tables
- Upsold menu items and promoted specials to increase sales and enhance customer dining experience
Sales/Customer Service
Chime Solutions
01.2018 - 04.2018
- Successfully exceeded sales targets by 20% through proactive outreach and cultivating long-term customer relationships
- Provided top-notch customer service by resolving inquiries and complaints in a timely and satisfactory manner
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience
- Utilized strong interpersonal skills to upsell and cross-sell products/services, resulting in increased revenue
Picker/Packer
The Clorox Company
06.2017 - 09.2017
- Efficiently picked and packed orders according to company standards to ensure accurate and timely delivery to customers
- Utilized various equipment such as hand-held scanners and packing tools to assist in the picking and packing process
- Maintained organized work area to facilitate smooth workflow and minimize errors during order fulfillment
- Collaborated with team members to prioritize tasks and meet daily production goals in a fast-paced warehouse environment
- Followed safety protocols and procedures to promote a secure working environment and prevent accidents
Picker/Packer
IntegraCore
06.2017 - 09.2017
- Efficiently picked orders from inventory based on work orders and packing lists
- Accurately packed and labeled items for shipment to ensure timely and correct delivery
- Maintained a clean and organized work area to promote a safe and productive work environment
- Collaborated with team members to meet daily production goals and ensure smooth operations
- Operated equipment such as pallet jacks and hand trucks to move merchandise throughout the warehouse
Barista/Cashier
Caribou Coffee
05.2015 - 06.2017
- Provided exceptional customer service by taking orders with accuracy and efficiency
- Prepared various espresso-based beverages according to customer preferences and company standards
- Operated cash register and processed payments using POS system
- Maintained cleanliness and organization of work area, including restocking and cleaning tasks
- Collaborated with team members to ensure smooth operations and deliver a positive customer experience
Cashier
McDonald's
11.2011 - 05.2013
- Efficiently processed customer transactions at the register using POS system
- Greeted customers with a friendly demeanor and provided excellent customer service
- Maintained accurate cash drawer and balanced at the end of each shift
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of store
- Resolved customer complaints and issues in a professional and timely manner
Education
High School Diploma -
Hapeville Charter Career Academy
Atlanta, GA05.2013
Skills
- Crew Member
- Fast Food
- Microsoft Word
- Cashier
- Barista Experience
- Food Preparation
- POS
- Cash Handling
- Host/Hostess
- Food Safety
- Serving Experience
- Ethernet
- Computer Networking
- Customer Service
- Call Center
- Call Representative
- Order ticket reading
- Box building and packing
- Inventory error correction
- Barcode scanning
- Pallet jack usage
- Record keeping
- Order picking
Certification
- CPDW - Certified Professional in Distribution and Warehousing
- [Area of certification] Training - [Timeframe]
Timeline
Picker Packer
Penske Logistics, Ford Motor Company, MSC, CMMS
08.2024 - Current
Outbound Sales Representative/Customer Service
TRC Staffing
07.2020 - 12.2021
Barista
Starbucks
04.2019 - 05.2019
Order Picker
Kroger Stores
09.2018 - 11.2018
Waitress/Cashier
Restaurant Ten
04.2018 - 06.2018
Sales/Customer Service
Chime Solutions
01.2018 - 04.2018
Picker/Packer
The Clorox Company
06.2017 - 09.2017
Picker/Packer
IntegraCore
06.2017 - 09.2017
Barista/Cashier
Caribou Coffee
05.2015 - 06.2017
Cashier
McDonald's
11.2011 - 05.2013
High School Diploma -
Hapeville Charter Career Academy
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