Nicolette johnson
Chicago,IL
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Clip Board/shift Key
11.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Austin Oasis
01.2023 - 11.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Associate
Kids Footlocker
08.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Windsor Estates
Certified Nursing Assitant
03.2021 - 12.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Guest Advocate
Target
09.2020 - 12.2020
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
Shift Supervisor
PLS Financial Services
07.2018 - 03.2020
- Helping the store manager meet store goals also having the objectives to train upcoming csr to management having an positive upbeat attitude with great customer service
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Associate
Amazon
08.2017 - 02.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Sales Associate/Cashier
H&M Hennes and Mauritz
09.2014 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Personal Assistant
The Lady Luckk Organization
06.2012 - 10.2014
- Greet visitors and guests in a professional manner
- Answers and routes incoming phone calls for 10+ lines
- Good verbal and written communication and phone skills are required, including a professional phone manner
- The ability to meet deadlines and retain a calm and personable demeanor while handling a busy switchboard with constant interruptions is essential
Education
No Degree - Certfied Nursing Assistant
Illinois Nursing Academy
Midlothian, IL06-2023
High School Diploma -
Paul Robinson
Chicago, IL06-2010
Skills
- Supervising Experience
- Collecting vital signs
- Compassionate
- Vital signs monitoring
- Bedside manner
- Recording vital signs
- Compassionate caregiver
- Patient-focused care
- Companionship and emotional support
- Documenting behaviors
- Transporting patients
- Trustworthy companion
- Feeding assistance expert
- Quick problem solver
- Family support and assistance
- Assisting with personal grooming
- Reliable team player
Accomplishments
cna license
bls/cpr
heartland alliance
certified in job readiness training
Assessments
Workplace English, Proficient, 08/01/20, Understanding spoken and written English in work situations.
Certification
Customer Service
Timeline
Certified Nursing Assistant
Clip Board/shift Key
11.2023 - Current
Certified Nursing Assistant
Austin Oasis
01.2023 - 11.2023
Sales Associate
Kids Footlocker
08.2021 - 06.2023
Windsor Estates
Certified Nursing Assitant
03.2021 - 12.2021
Guest Advocate
Target
09.2020 - 12.2020
Shift Supervisor
PLS Financial Services
07.2018 - 03.2020
Associate
Amazon
08.2017 - 02.2018
Sales Associate/Cashier
H&M Hennes and Mauritz
09.2014 - 12.2015
Personal Assistant
The Lady Luckk Organization
06.2012 - 10.2014
Customer Service
No Degree - Certfied Nursing Assistant
Illinois Nursing Academy
High School Diploma -
Paul Robinson
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