Nicolette Kenney
Beaumont,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Travorium
02.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of emails and live chat while maintaining excellent quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Executive Assistant
Self Employed
03.2018 - 02.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
Owner/Operator
Pacific Pet Spa
08.2019 - 03.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Enhanced customer satisfaction by providing attentive and friendly service during pet grooming appointments.
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
Education
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT06.2026
High School Diploma -
Taylorsville High School
Taylorsville, UT06.2007
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Call center experience
- Live chat support
- Sales Support
- Payment Processing
- Social Media Support
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Administrative Support
- Client Relations
- Problem Resolution
Timeline
Customer Support Specialist
Travorium
02.2024 - Current
Owner/Operator
Pacific Pet Spa
08.2019 - 03.2020
Executive Assistant
Self Employed
03.2018 - 02.2024
Bachelor of Science - Marketing
Western Governors University
High School Diploma -
Taylorsville High School
Similar Profiles
N'GUESSAN MANASSE N’DRIN'GUESSAN MANASSE N’DRI
téléconseiller at TRAVORIUMtéléconseiller at TRAVORIUM
Veronica ReyesVeronica Reyes
Business Risk and Control Officer at Citi Bank (U.S. Personal Bank)Business Risk and Control Officer at Citi Bank (U.S. Personal Bank)
Michael UriasMichael Urias
Refrigeration and Air Conditioning Technician at NextTechRefrigeration and Air Conditioning Technician at NextTech
Porsche HudsonPorsche Hudson
Registered Nurse, Neurological at Loma Linda Medical CenterRegistered Nurse, Neurological at Loma Linda Medical Center
KAYLA WALKERKAYLA WALKER
Yard Coordinator at OnTracYard Coordinator at OnTrac