Nicolette Kern
Titusville,FL
Summary
Strategic storyteller and collaborative leader with a talent for translating complex ideas into seamless, audience-ready experiences. Strong foundation in project leadership, stakeholder engagement, and cross-functional coordination. Excels at the intersection of planning and performance. Lifelong advocate for the arts with experience in stage productions and volunteering at the Henegar Center for the Arts. Excited to leverage passion in a leadership role to orchestrate programs and people to ignite the community and create lasting change.
Overview
10
10
years of professional experience
Work History
Solution Architect
ServiceTrade
06.2023 - 07.2025
- Partnered with customer-facing teams to identify strategic opportunities, streamline operational processes, and recommend best-practice solutions that supported efficient project deployment and stakeholder alignment.
- Championed client discovery sessions to gather requirements, resolve objections, and deliver tailored recommendations that aligned client objectives with integrated solutions, ensuring smooth post-sale execution.
- Developed high-level project presentations to educate and operational stakeholders, clearly communicating value through real-world use cases and custom solution walk-throughs.
- Acted as a strategic advisor during the project scoping phase, aligning internal teams and client stakeholders to ensure shared understanding of goals, timeline, and implementation roadmap.
- Trained and coached internal teams on solution design and client use cases, enabling stronger collaboration, better communication, and higher client satisfaction across projects.
- Contributed to strategic planning by identifying operational risks, forecasting challenges, and proposing actionable solutions to support both short- and long-term project success.
- Supported cross-departmental teams with subject matter expertise, ensuring effective planning, resource coordination, and seamless delivery of stakeholder presentations and project recommendations.
- Collaborated with key stakeholders to design implementation plans, align on project milestones, and ensure resource allocation met the delivery expectations for large-scale client initiatives.
- Facilitated cross-functional initiatives to document and scale successful solutions into repeatable service offerings, accelerating delivery timelines and increasing customer success rates.
Solutions Engineer
Endpoint Protector by CoSoSys
01.2022 - 06.2023
- Chaired the coordination and delivery of complex client onboarding projects, ensuring smooth implementation within fast-paced organizational environments.
- Acted as the primary point of contact for customer engagement, guiding stakeholders through planning, timelines, and key milestones to meet strategic objectives.
- Designed and executed structured evaluation processes that aligned internal teams and client expectations, enabling successful program rollouts.
- Created onboarding frameworks, training resources, and standardized documentation to streamline delivery and support operational efficiency.
- Collaborated with cross-functional teams to build tailored communication materials and improve customer experience across diverse industries.
Enterprise Onboarding Project Manager
Adwerx
10.2020 - 01.2022
- Enabled end-to-end onboarding for new enterprise clients, managing timelines, stakeholder communication, and training logistics to ensure seamless post-sale transitions.
- Managed a portfolio of 20–25 client projects at a time, totaling $350K in recurring revenue; successfully launched over 55 partnerships in 2021, representing $975K in ARR.
- Spearheaded process improvements that increased client onboarding volume by over 230% year-over-year (35 to 116 clients), while maintaining high satisfaction and engagement.
- Acted as the central coordinator between executive stakeholders, internal teams, and external partners to troubleshoot challenges, manage expectations, and deliver on project milestones.
- Contributed to organizational growth by identifying process bottlenecks, streamlining workflows, and driving repeatable systems for scale.
Office Training Coordinator
Adwerx
03.2019 - 10.2020
- Managed a high-volume portfolio of 50–100 top-producing franchise clients, coordinating customized training programs to support agent development in digital marketing and platform adoption.
- Successfully exceeded program goals, consistently surpassing monthly targets and earning promotion to the enterprise project management team.
- Facilitated cross-department collaboration between Marketing, Business Development, and Account Management to align training initiatives with strategic revenue and partner engagement objectives.
- Served as the central point of contact for client communication, scheduling, and program logistics—ensuring timely delivery, high participation, and client satisfaction.
Front of House Restaurant Manager
Milton's
01.2016 - 03.2019
- Piloted restaurant operations and staff training initiatives that boosted profit margins by 5–8% annually through efficiency improvements and strategic cost management.
Legal Executive Assistant
Murphy Law, LLC
06.2015 - 12.2016
- Initiated high-volume client scheduling and coordinated all operational tasks to support attorney workflow in a fast-paced real estate law firm.
Education
Bachelor of Arts - Religion & Spanish
Wake Forest University
Winston-Salem, NC05.2015
Skills
- Project Management
- Power BI Tools
- Salesforce
- Zoom
- MS Office Suite
- Google Suite
- Generative AI
- B2B SaaS Sales
- Confluence
- Asana
- JIRA
- Budget Management
- Data Analysis
- Process Optimization
Timeline
Solution Architect
ServiceTrade
06.2023 - 07.2025
Solutions Engineer
Endpoint Protector by CoSoSys
01.2022 - 06.2023
Enterprise Onboarding Project Manager
Adwerx
10.2020 - 01.2022
Office Training Coordinator
Adwerx
03.2019 - 10.2020
Front of House Restaurant Manager
Milton's
01.2016 - 03.2019
Legal Executive Assistant
Murphy Law, LLC
06.2015 - 12.2016
Bachelor of Arts - Religion & Spanish
Wake Forest University
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