NICOLETTE KNIPE
Atlanta,GA
Summary
Recently relocated from Palm Springs CA to Atlanta GA. Knowledgeable and dedicated guest service professional with extensive experience with management in the Hospitality industry. Strong leader with a positive demeanor and proven skills in establishing rapport with guests. Motivated to maintain guest satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
General Manager
Storico Fresco
03.2024 - Current
- Lead daily operations, team management, and guest experience at a high-volume Italian restaurant.
- Oversee financial performance, budgeting, and cost control to drive profitability.
- Develop and implement service standards, staff training, and operational improvements.
- Collaborate with ownership and culinary teams to enhance menu offerings and overall brand strategy.
General Manager
Yeppa & Co.
03.2023 - 03.2024
- Managed front and back-of-house operations, ensuring efficiency and quality.
- Recruited, trained, and led a team to uphold high responsibility standards.
- Monitored financial performance, inventory control, and vendor relations.
- Spearheaded marketing and community engagement efforts to boost brand presence.
Food and Beverage Manager
Eight4Nine Restaurant & Lounge
02.2022 - 02.2023
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and guest service techniques.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potential error.
Community Manager
The Flannery Exchange
08.2021 - 02.2022
- Handles all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collaborates site foreman during interior renovations and construction.
- Manages order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed and initiated projects, managed costs, and monitored performance.
- Oversees preparation and management of event budgets to deliver at or below projected costs.
- Promotes adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
Member Relations Coordinator
Fusion Workplaces
10.2020 - 08.2021
- Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Scheduled appointments and maintain and update appointment calendars
- Conducted online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media websites.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Generated new sales leads to achieve and exceed monthly sales goals.
Meeting and Special Events Coordinator
The Westin Mission Hills Golf Resort & Spa
11.2019 - 10.2021
- Promoted to meeting and special events coordinator within 6 months as front desk agent, due to consistent guest satisfaction and strong leadership skills.
- Supervised staff during events, including tracking positions and maintaining efficient performance
- Inspected proposed event facilities to identify problems with maintenance and cleaning and coordinate resolutions
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Front Desk Agent
The Westin Mission Hills Golf Resort & Spa
05.2019 - 11.2019
- Educated customers on promotions to enhance sales
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up
Server/Server Trainer
Tommy Bahama Marlin Bar
04.2018 - 07.2019
- Delivered an exceptional level of service to each guest by listening to concerns and answering questions.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Trained incoming staff on restaurants practices, culture and procedures to maximize job satisfaction and productivity.
- Provided continuous evaluation and feedback to server employees.
Lounge Server
The Ritz Carlton
10.2016 - 02.2018
- Consistently provided professional, friendly and engaging service.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Explained chef specialties and different menu items.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Wardrobe Stylist
Netflix - House Of Cards S4
05.2015 - 09.2016
- NY wardrobe stylist and expedited to Baltimore MD., studio on a time sensitive basis..
- Monitored production budget to track expenditures and control costs.
- Worked closely with vendors to secure garments, accessories and props for styling projects.
- Interacted with high-end luxury brands to obtain samples for styling projects.
Education
Hospitality Administration And Management
College of The Desert
Palm Desert, CASkills
- Excellent communication skills with a focus on customer service
- High level of responsibility and fast learning traits
- Multitasking and Prioritization
- Upselling Products and Services
- Efficient and Detail-Oriented
- Staff Development
- Loyalty Building
- Leadership and team building
Timeline
General Manager
Storico Fresco
03.2024 - Current
General Manager
Yeppa & Co.
03.2023 - 03.2024
Food and Beverage Manager
Eight4Nine Restaurant & Lounge
02.2022 - 02.2023
Community Manager
The Flannery Exchange
08.2021 - 02.2022
Member Relations Coordinator
Fusion Workplaces
10.2020 - 08.2021
Meeting and Special Events Coordinator
The Westin Mission Hills Golf Resort & Spa
11.2019 - 10.2021
Front Desk Agent
The Westin Mission Hills Golf Resort & Spa
05.2019 - 11.2019
Server/Server Trainer
Tommy Bahama Marlin Bar
04.2018 - 07.2019
Lounge Server
The Ritz Carlton
10.2016 - 02.2018
Wardrobe Stylist
Netflix - House Of Cards S4
05.2015 - 09.2016
Hospitality Administration And Management
College of The Desert
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