Nicolette Lewis
Gilmer
Summary
Dynamic and detail-oriented professional with extensive experience at Kaiser Pump & Valve, excelling in customer service and office administration. Proven ability to manage multi-line phone systems and maintain organized records, enhancing operational efficiency. Strong communication skills and a service-oriented mindset contribute to resolving client inquiries effectively. Process accounts receivable as well as accounts payable. Process weekly payroll with SurePayroll. Input invoices daily with Quickbooks. Process invoices in Open Invoice to receive payments
Overview
32
32
years of professional experience
Work History
Receptionist
Kaiser Pump & Valve
03.2022 - 10.2025
- Greeted and assisted visitors, ensuring a positive first impression of company services.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments, coordinating with team members to optimize daily operations.
- Processed incoming and outgoing mail, maintaining organized records for timely distribution.
- Utilized office software to update customer databases and maintain accurate information.
- Supported administrative tasks such as filing documents and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier/Cook
Daddy T’s
03.2020 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Collaborated with team members to manage high-volume customer traffic during peak hours.
Cashier
Stop-A-Minit
03.2017 - 06.2022
- Processed transactions accurately using POS systems to ensure efficient customer service.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to manage inventory levels effectively during peak hours.
- Handled cash, credit, and digital payments while ensuring accurate balancing of registers.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new staff on operational procedures and customer service expectations for consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Title Clerk
Mike Young Auto Center
02.2005 - 06.2008
- Collaborated with team members to streamline title processing workflows.
- Utilized office software to track and manage title-related tasks.
- Adapted quickly to changes in state title regulations and procedures.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Collected taxes and fees, submitted payments and issued receipts.
Title Clerk
Burgdorf Auto Center
02.2002 - 02.2005
- Assisted customers with title inquiries and documentation requirements.
- Processed and filed vehicle title documents accurately.
- Learned state regulations regarding vehicle titles and registrations.
- Maintained organized records for efficient retrieval of information.
- Collaborated with team members to streamline title processing workflows.
- Utilized office software to track and manage title-related tasks.
- Adapted quickly to changes in state title regulations and procedures.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collected taxes and fees, submitted payments and issued receipts.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
Field Clerk
Lott Contractors
03.1999 - 06.2003
- Assisted in maintaining accurate records of field operations and project progress.
- Coordinated communication between site personnel and office staff to ensure timely updates.
- Organized and filed essential documents related to project compliance and safety regulations.
- Supported the preparation of reports detailing daily activities and resource allocation.
- Tracked inventory levels of materials and supplies, facilitating efficient procurement processes.
- Coordinated travel arrangements for field personnel when necessary, ensuring timeliness of arrival at project sites while minimizing expenses where possible.
- Purchased and maintained office supplies.
Title Clerk
Berka Auto Center
04.1994 - 06.1998
- Processed and filed vehicle title documents accurately.
- Assisted customers with title inquiries and documentation requirements.
- Learned state regulations regarding vehicle titles and registrations.
- Maintained organized records for efficient retrieval of information.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Education
High School Diploma -
Gilmer High School
Gilmer, TX05.1993
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Documentation and reporting
- Office management
- Service-oriented mindset
- Bookkeeping
- Information protection
- Document control
- Office equipment operations
- Staff management
- Record preparation
- Spreadsheet tracking
- Business administration
- Expense reporting
- Front desk operations
- Phone etiquette
- Recordkeeping and bookkeeping
- Call redirection
- Positive and professional
- Calm demeanor
- Reception desk management
- PC proficient
- Office supply inventory control
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Microsoft office
- Payment processing
- Courteous and professional
- Computer proficiency
- Billing and invoicing
- Records maintenance
- Basic math
- Word processing
- Supply ordering
- Inventory management
- Records management
- Office supply management
Timeline
Receptionist
Kaiser Pump & Valve
03.2022 - 10.2025
Cashier/Cook
Daddy T’s
03.2020 - 06.2022
Cashier
Stop-A-Minit
03.2017 - 06.2022
Title Clerk
Mike Young Auto Center
02.2005 - 06.2008
Title Clerk
Burgdorf Auto Center
02.2002 - 02.2005
Field Clerk
Lott Contractors
03.1999 - 06.2003
Title Clerk
Berka Auto Center
04.1994 - 06.1998
High School Diploma -
Gilmer High School