Nicolette Long
North Augusta,SC
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
08.2024 - 05.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Associate
Marshalls
07.2022 - 08.2024
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Associate
Marshalls
02.2022 - 05.2022
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Waiter
Trump National Golf Club Bedminster
10.2021 - 01.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Kings
07.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Admissions Assistant
Community College Of Morris County
09.2020 - 05.2021
- Maintained professional, welcoming and orderly reception area to greet guests.
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
Science Lab Assistant
Rider University
08.2019 - 05.2020
- Trained new lab assistants in proper techniques, fostering a culture of continuous learning within the team.
- Assisted in experiment setup, contributing to successful execution of critical projects.
- Maintained laboratory equipment, troubleshooting issues for optimal performance and minimal downtime.
- Supported lab personnel with various technical tasks, ensuring efficient workflow within the team.
- Facilitated effective communication between team members by organizing regular meetings and maintaining an open dialogue within the lab environment.
Sales Associate
Marshalls
11.2017 - 03.2020
- Created attractive displays for merchandise to enhance sales
- Replenished floor stock and processed shipments to ensure product availability for customers
- Assisted customers with selection of products and services
- Created attractive product displays to enhance customer experience and boost sales
- Organized merchandise for sales floor restocking and customer shipments
- Completed purchases with cash, credit and debit payment methods
- Retrieved alternate items and sizes for customer
- Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales
- Assisted customers with product selection, sales, and returns.
Teacher
Platinum Minds
03.2012 - 06.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Sales Associate/ Customer Service
Sabrina's consignment
01.2015 - 06.2016
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Facilitated daily and weekly physical inventory counts
- Listened to customer needs and preferences to provide accurate advice
- Recommended merchandise based on customer needs
- Completed purchases with cash, credit and debit payment methods
- Engaged with customers to build rapport and loyalty.
Babysitter
Colby
01.2012 - 12.2012
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Education
Associate of Arts - Liberal Arts
County College of Morris
Randolph Township, NJ08.2022
Associate of Arts - Liberal arts
Bachelor of Arts - Integrated Studies
Augusta University
Augusta, GA12-2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Administrative skills
- Microsoft office
- Front office support
- Administrative support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
08.2024 - 05.2025
Associate
Marshalls
07.2022 - 08.2024
Associate
Marshalls
02.2022 - 05.2022
Waiter
Trump National Golf Club Bedminster
10.2021 - 01.2022
Cashier
Kings
07.2021 - 10.2021
Admissions Assistant
Community College Of Morris County
09.2020 - 05.2021
Science Lab Assistant
Rider University
08.2019 - 05.2020
Sales Associate
Marshalls
11.2017 - 03.2020
Sales Associate/ Customer Service
Sabrina's consignment
01.2015 - 06.2016
Teacher
Platinum Minds
03.2012 - 06.2017
Babysitter
Colby
01.2012 - 12.2012
Associate of Arts - Liberal Arts
County College of Morris
Associate of Arts - Liberal arts
Bachelor of Arts - Integrated Studies
Augusta University
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