Nicolette Marshall
Independence,MO
Summary
Dynamic customer service professional with experience at USAA Sitel, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively maintained CRM records and collaborated with teams to streamline service processes, ensuring a positive experience for all customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
USAA Sitel
06.2021 - 02.2022
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer interactions in CRM systems.
- Collaborated with team members to improve service delivery processes.
Cashier
Walgreens
05.2020 - 04.2021
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance store environment.
- Handled returns and exchanges according to store policies, resolving customer issues promptly.
Education
High School Diploma -
Kansas City Job Corps Program
Kansas City, MOSkills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Scheduling
- Appointment scheduling
- Store maintenance
Timeline
Customer Service Representative
USAA Sitel
06.2021 - 02.2022
Cashier
Walgreens
05.2020 - 04.2021
High School Diploma -
Kansas City Job Corps Program