Nicolette McCoy
Las Vegas,NV
Summary
Dedicated and adaptable Certified Medical Assistant with 6 Months of experience at SouthWest Medical Associates, specializing in providing exceptional patient care, coordinating medical services, and maintaining accurate health records. Skilled in both clinical and administrative functions, including patient intake, scheduling, and electronic health records management. Seeking a remote position to continue contributing to the organization’s success while accommodating relocation needs as a military spouse. Proven ability to thrive in fast-paced environments and maintain a high standard of professionalism, patient confidentiality, and operational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Assistant
South West Medical / Optum
06.2024 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Managed patient scheduling, ensuring smooth flow of appointments and timely communication.
- Coordinated lab tests, procedures, and referrals, ensuring patients received timely care and follow-up.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Primary Caregiver
My Home
01.2020 - Current
- Performed housekeeping duties like cleaning, laundry, and meals
- Monitored sleep and meal schedules, doctor appointments, and routines
- Provided child care services for 2 children during the workday and extended hours
- Prepared healthy meals and snacks 3-8 times per day, based on the family's meal preferences and schedule
- Planned and implemented age-appropriate educational games and playtime activities
Retail Associate
Levi Strauss & CO
01.2019 - 01.2020
- Comply with store security, safety, and loss prevention programs
- Assisted in the bookkeeping of stock
- POS and iOS skills, basic device troubleshooting
- Provided exceptional retail service and knowledge of promotional sales, exceeding sales targets by 10%
- Maintaining store appearance
- Engaged 40+ new weekly customers, assessed their needs, and answered questions to ensure a delightful shopping experience
- Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
Front Desk Assistant
Gold's Gym
01.2018 - 01.2019
- Front desk related activities; answering calls, checking members in, facilitated member requests, issues and questions
- Greeted new members, prepared physical health forms, and offered coffee and protein shakes
- Screened calls for a multi-line system that received 5+ calls per hour, directing each call to the correct employee
- Oversaw cleanliness and maintenance of facility
- Assisted in recruiting, hiring, and training staff
- Maintained a welcoming atmosphere
Host, Server, Back of House
Cheddars Scratch Kitchen
01.2017 - 01.2018
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
- Managed the seating arrangement, and assigned 10+ servers to table sections
- Scheduled reservations, and sent out text reminders 2 hours in advance of reservation time
- Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service
- Quickly developed relationships with customers, and maintained positivity while servicing up to 5 tables during prime-time hours
- Uphold food safety, food handling, and sanitation requirements to ensure the health and safety of 100+ daily customers and staff
- Stocked, organized, and cleaned shelving, floors, freezers, and coolers to maintain an 'A' score on health inspections
- Assisted cooks and team members to increase food production and table turnover during peak hours
Education
Diploma - Medical Assisting/Phlebotomy
Northwest Career College
Las Vegas12.2024
Diploma - undefined
Seabreeze High School
Daytona Beach, FL01.2015
Skills
- Quality Control guidelines
- Patient Confidentiality
- Specimen Collection
- Venipuncture
- EHR Systems
- Patient-focused care
- Medical office administration
- Check-in coordination
- Customer service
- Medical terminologies
- Vital sign monitoring
- Patient scheduling
License / Certificate
CCMA (Certified Clinical Medical Assistant)
CPT (Certified Phlebotomy Technician)
BLS (Basic Life Support)
Timeline
Medical Assistant
South West Medical / Optum
06.2024 - Current
Primary Caregiver
My Home
01.2020 - Current
Retail Associate
Levi Strauss & CO
01.2019 - 01.2020
Front Desk Assistant
Gold's Gym
01.2018 - 01.2019
Host, Server, Back of House
Cheddars Scratch Kitchen
01.2017 - 01.2018
Diploma - undefined
Seabreeze High School
Diploma - Medical Assisting/Phlebotomy
Northwest Career College
Similar Profiles
ANDREA AGUIRREANDREA AGUIRRE
Biller, Billing Rep at Optum-West Med Medical GroupBiller, Billing Rep at Optum-West Med Medical Group
Kristy HoganKristy Hogan
Clinic Support Administration Officer at South West Aboriginal Medical ServiceClinic Support Administration Officer at South West Aboriginal Medical Service
Brittany yarranBrittany yarran
Birthing On Country Practitioner at South West Aboriginal Medical ServicesBirthing On Country Practitioner at South West Aboriginal Medical Services