Nicolette Menocal
Torrance,CA
Summary
Creative, energetic professional skilled in office administration, optometric and ophthalmic healthcare, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage staff, offer customer assistance and provide team support.
Overview
10
10
years of professional experience
Work History
Ophthalmic Photographer
Kaiser Permanente
Harbor City
05.2025 - Current
- Performed ophthalmic photography, including fundus photography, fluorescein angiography, and ultrasound imaging.
- Provided assistance to physicians during various clinical procedures as needed.
- Maintained patient records in accordance with HIPAA guidelines.
Physician Scheduler
Kaiser Permanente
Harbor City
12.2024 - 05.2025
- Coordinates the department Physician schedules
- Distributes the provider master schedules to providers
- Adjusts all departmental master schedules
- Makes appropriate schedule changes for the Optometry Department
- Prepares monthly staff schedules
Optometric Assistant
Kaiser Permanente
Torrance, CA
02.2024 - 05.2025
- Assisted optometrist in patient examinations
- Auto-refraction and NCT eye pressure
- I-Care
- Scheduled appointments for patients and maintained appointment calendars for the optometrist.
- Instilled dilation drops
- Diabetic Retinal images
- Visual fields and Ocular Coherence Topography (Mac and RNFL)
- Prepared exam rooms by stocking them with necessary supplies before each patient visit.
Optometric Technician
Advanced family eye care
Los Angeles, CA
12.2023 - 02.2024
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Checked patient records for accuracy and updated them when necessary.
- Scheduled appointments for patients according to their needs and preferences.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
VIRTUAL OFFICE ADMINISTRATOR
702 FLOORING & MORE, LLC.
11.2021 - 08.2023
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms such as Instagram and Tik-Tok.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Data Entry
- Quickbooks
- Freshbooks
- Skynova
OPTOMETRIC TECHNICIAN
PALOS VERDES FAMILY VISION
RANCHO PALOS VERDES, CA
05.2018 - 11.2021
- Performed custom measurements for progressive/bifocal/trifocal lenses
- Verify/bill insurances (VSP and Eyemed)
- Received out of pocket co-pays and appropriately documented
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Assisted patients in finding correct over the counter eyedrops, eyeglasses and contact lenses.
- Assisted with lens and glasses creation and packaging.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Documented patient care by charting patient condition and treatment in records.
- Promoted healthy vision by counseling and educating patients.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Properly train patients on how to insert/remove contact lenses
- Administering of eye drops as directed
- Appropriately triage patients
- Obtained referrals and medical records
- Able to adapt in fast-paced environments
- CrystalPM
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
OPHTHALMIC TECHNICIAN
MARKMAN AND WOLSTAN OPHTHALMOLOGY
TORRANCE, CA
07.2016 - 05.2018
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Counseled patients in surgery and treatment plans.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Documented patient care by charting patient condition and treatment in records.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Obtained appropriate documents for procedures
- Submitted prior authorizations
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Prepared patients and administered basic eye exam tests.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Assisted during in-office surgical procedures
SALES ASSOCIATE
JERSEY MIKES
SAN PEDRO, CA
08.2015 - 06.2016
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelors Degree - Business Administration
California State University
05.2023
High school Diploma -
San Pedro Senior High School
Associates degree -
Long Beach City College
Skills
- Office Supply Management
- Salesforce Management
- Expert in Microsoft, Google, Freshbooks, Quickbooks and Excel
- Goal Setting
- Team Building
- Team Leadership
- Administration and Reporting
- Training and Development
- Revenue Forecasting
- Documentation and Reporting
- Scheduling and Coordinating
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Time Management
- Negotiation and Conflict Resolution
- Professional and Courteous
- Customer Relationship Management
- Computer Skills
- Business Development
- MS Office
- Business Analysis and Reporting
- Calm Under Pressure
- Decision Making
- Customer Service
- Data analysis
- Customer service
- Team collaboration
References
References Available upon request
Timeline
Ophthalmic Photographer
Kaiser Permanente
05.2025 - Current
Physician Scheduler
Kaiser Permanente
12.2024 - 05.2025
Optometric Assistant
Kaiser Permanente
02.2024 - 05.2025
Optometric Technician
Advanced family eye care
12.2023 - 02.2024
VIRTUAL OFFICE ADMINISTRATOR
702 FLOORING & MORE, LLC.
11.2021 - 08.2023
OPTOMETRIC TECHNICIAN
PALOS VERDES FAMILY VISION
05.2018 - 11.2021
OPHTHALMIC TECHNICIAN
MARKMAN AND WOLSTAN OPHTHALMOLOGY
07.2016 - 05.2018
SALES ASSOCIATE
JERSEY MIKES
08.2015 - 06.2016
Bachelors Degree - Business Administration
California State University
High school Diploma -
San Pedro Senior High School
Associates degree -
Long Beach City College