Nicolette Mince
Marysville,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Covered California
10.2023 - 02.2024
- Documented customer feedback for continuous improvement initiatives.
- Collaborated with team members to resolve issues swiftly and efficiently.
- Learned product features to enhance customer understanding and satisfaction.
- Assisted customers by answering inquiries and resolving issues through effective communication.
- Navigated multiple software systems to document interactions and track customer concerns.
Mail Carrier
USPS, United States Postal Service
03.2020 - 03.2023
- Delivered mail efficiently across designated routes, ensuring timely distribution of letters and packages.
- Collected outgoing mail from residential and business locations, adhering to postal regulations.
- Maintained accurate records of deliveries and pickups to ensure accountability and traceability.
Education
Armijo High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Microsoft outlook
- Appointment scheduling
- Paperwork processing
- Data collection
Timeline
Customer Service Representative
Covered California
10.2023 - 02.2024
Mail Carrier
USPS, United States Postal Service
03.2020 - 03.2023
Armijo High School