Nicolette MORELLO
Coral Springs
Summary
Experienced professional with a strong background in administration and customer service. Skilled in managing office operations, streamlining processes, and providing exceptional client support. Proven ability to multitask, solve problems, and foster positive relationships
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service/Accounts Receivables
Chem USA LLC
10.2023 - Current
- Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
- Collaborated with cross-functional teams to resolve complex customer problems
- Processed returns and exchanges according to company policies and procedures
- Maintained accurate records of all customer interactions in the CRM system
- Responded to vendor inquiries regarding payment status or invoice issues promptly and professionally
- Resolved billing discrepancies and disputes with customers in a timely manner
- Managed accounts receivable process, including invoicing, payment processing, and collections
- Collaborated with sales team to resolve any issues related to customer invoices or payments
- Worked closely with internal departments to resolve any billing or payment-related issues promptly
Administrative Assistant/Property Manager
Angel Property Management
02.2020 - 12.2022
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance
- Managed tenant files, financial accounts and maintenance histories
- Addressed tenants needs across assigned properties
- Coordinated preventive maintenance schedule and directed daily maintenance operations
- Investigated complaints from tenants and resolved issues
- Scheduled maintenance and repairs for properties as required
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs
Customer Service Representative
Allstate Insurance
05.2011 - 12.2019
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs
- Documented, researched and resolved customer service issues
- Updated records with details of customer interactions and transactions
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
- Navigated multiple computer systems and utilized search tools to find information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
Education
Associate in Arts -
John Jay College
New York, NY05.2012
Skills
- Microsoft Office Suite
- Spanish Conversational
- Data Entry
- Administrative Support
- Customer Service
- Active Listening
- Positive and Professional
- Payment posting
- Attention to detail
- Records management
Certification
Certified Notary Public, 06/01/24, 06/01/28
Timeline
Customer Service/Accounts Receivables
Chem USA LLC
10.2023 - Current
Administrative Assistant/Property Manager
Angel Property Management
02.2020 - 12.2022
Customer Service Representative
Allstate Insurance
05.2011 - 12.2019
Associate in Arts -
John Jay College
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