Experienced professional with a strong background in administration and customer service. Skilled in managing office operations, streamlining processes, and providing exceptional client support. Proven ability to multitask, solve problems, and foster positive relationships
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service/Accounts Receivables
Chem USA LLC
10.2023 - Current
Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
Collaborated with cross-functional teams to resolve complex customer problems
Processed returns and exchanges according to company policies and procedures
Maintained accurate records of all customer interactions in the CRM system
Responded to vendor inquiries regarding payment status or invoice issues promptly and professionally
Resolved billing discrepancies and disputes with customers in a timely manner
Managed accounts receivable process, including invoicing, payment processing, and collections
Collaborated with sales team to resolve any issues related to customer invoices or payments
Worked closely with internal departments to resolve any billing or payment-related issues promptly
Administrative Assistant/Property Manager
Angel Property Management
02.2020 - 12.2022
Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
Scheduled and coordinated meetings, appointments, and travel arrangements for executives
Maintained electronic and physical filing systems to ensure easy retrieval of documents
Handled incoming calls, took messages, and directed inquiries to appropriate staff members
Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance
Managed tenant files, financial accounts and maintenance histories
Addressed tenants needs across assigned properties
Coordinated preventive maintenance schedule and directed daily maintenance operations
Investigated complaints from tenants and resolved issues
Scheduled maintenance and repairs for properties as required
Satisfied both tenants and owners, effectively managing relationships and handling routine needs
Customer Service Representative
Allstate Insurance
05.2011 - 12.2019
Answered customer questions about policies and procedures with friendly and knowledgeable approach
Investigated and resolved customer concerns related to order inquiries and delivery tracking
Delivered fast and friendly service to handle questions and service complaints
Collaborated with colleagues and co-workers to deliver quality customer experience
Managed customer calls efficiently in fast-paced call center environment
Built trusting relationship with customers to better understand needs
Documented, researched and resolved customer service issues
Updated records with details of customer interactions and transactions
Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
Navigated multiple computer systems and utilized search tools to find information
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation