Nicolette Norek
Lancaster,NY
Summary
Dynamic administrative and customer support professional with a strong record of managing sensitive information, resolving complex inquiries, and delivering dependable service in fast‑paced, deadline‑driven environments. Experienced in high‑volume data entry, multi‑system navigation, payroll support, and precise documentation management. Known for sound judgment, discretion, and a steady, solutions‑focused approach when supporting employees, customers, and cross‑functional teams. Skilled at coordinating schedules, organizing records, communicating clearly, and adapting quickly to new systems and processes while maintaining accuracy and professionalism.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Confidential Principal Clerk Typist
Alden Central School District
12.2024 - 02.2025
- Provided administrative support to the HR department, including preparing and organizing documents, maintaining records, and handling confidential information with accuracy, professionalism, and discretion.
- Supported the Food Service Director by creating district‑wide lunch menus, including layout, graphics, and updates within menu management software.
- Functioned as the Community Education Director during departmental restructuring, training to take over full program operations including instructor hiring, class development, scheduling, contract coordination, online course catalog design, and management of in‑person and online registrations with accurate enrollment tracking and community support.
- Assisted with financial tasks including reconciling bank receipts, processing invoices, and supporting month‑end reporting.
Data Entry - Administrative Support Specialist
Erie County Water Authority
05.2011 - 06.2024
- Supported HR, Engineering, Field Operations, and Purchasing through the Information Services department, managing documents, records, databases, and confidential information with accuracy and professionalism.
- Delivered front‑office administrative support, including switchboard coverage, visitor check‑ins, mail processing, document scanning, meeting scheduling, calendar maintenance, supply ordering, and coordination of office equipment servicing.
- Performed high‑volume data entry across multiple internal systems, accurately transcribing information from work orders, reports, correspondence, and payroll documents.
- Created and maintained Excel spreadsheets and departmental databases to track operational records, project approvals, service connections, and crew activity.
- Processed, logged, verified, scanned, and filed documents including time sheets, police reports, invoices, permits, test reports, service records, and construction documentation.
- Supported payroll workflows by verifying, coding, and entering Production/Distribution payroll data and contractor time tickets with strict accuracy and confidentiality.
- Collaborated with engineers, inspectors, and field personnel to resolve documentation discrepancies, prepare materials for board approval, and ensure timely, accurate recordkeeping.
Lease Consultant/Lease Consultant Manager
Fiserv
01.1998 - 03.2011
- Led the Lease Maturity Management team, supervising consultants, managing performance reviews, coaching staff, and overseeing hiring, onboarding, training, promotions, and corrective actions to maintain a high‑performing, customer‑focused department.
- Provided advanced customer support to lessees, resolving complex inquiries related to contracts, billing, documentation, inspections, and end‑of‑term options; de‑escalated sensitive situations with professionalism and empathy.
- Ensured compliance with contractual service‑level agreements and internal policies by monitoring work queues, reviewing documentation, tracking deadlines, and maintaining accurate records across multiple systems.
- Managed daily operations including scheduling, reporting, call monitoring, workflow oversight, and documentation accuracy; analyzed performance data and prepared presentations to communicate results to leadership and clients.
Complex Account Specialist
Independent Health Association Inc.
10.2006 - 07.2009
- Provided high‑quality customer support to members, providers, and employers, resolving inquiries related to benefits, eligibility, claims, billing, and contract interpretation with professionalism and empathy.
- Resolved complex issues including claims disputes, appeals, grievances, and billing discrepancies by reviewing documentation, applying regulatory and contractual guidelines, and communicating outcomes clearly.
- Maintained strict HIPAA/PHI compliance while documenting interactions, updating records, and managing sensitive information; investigated and resolved escalated cases by gathering documentation from multiple sources, advocating for members, and ensuring adherence to policies and regulatory requirements.
Education
Diploma - Legal Secretary
Education Direct
Scranton, PA 03.2005 - 02.2006
Bachelor of Arts - Broadcasting
Buffalo State University
Buffalo, NY 08.1989 - 12.1993
Skills
- High‑Volume Data Entry & Multi‑System Navigation
- Microsoft Office (Word, Excel, Outlook)
- Professional Phone & Email Communication
- Document Processing & Record Organization
- Cross‑Functional Administrative Support
- Attention to Detail, Accuracy & Discretion
Timeline
Confidential Principal Clerk Typist
Alden Central School District
12.2024 - 02.2025
Data Entry - Administrative Support Specialist
Erie County Water Authority
05.2011 - 06.2024
Complex Account Specialist
Independent Health Association Inc.
10.2006 - 07.2009
Diploma - Legal Secretary
Education Direct
03.2005 - 02.2006
Lease Consultant/Lease Consultant Manager
Fiserv
01.1998 - 03.2011
Bachelor of Arts - Broadcasting
Buffalo State University
08.1989 - 12.1993