Nicolette Oliveri
La Habra,CA
Summary
Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability. Thrives in the success of teams and leadership teams, an advocate for change and for learning new ways to lead courageously. Organized and skilled at prioritizing and planning and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store partners along with developing newly hired Store Managers and Assistant Managers.
Overview
16
16
years of professional experience
Work History
Store Manager
Starbucks
06.2015 - Current
- Analyzed financial data to identify opportunities and gaps that do not align to standards and Mission and Values
- Monitored employee performance and identified performance gaps for corrective action and Development
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Strengthened workflow productivity by hiring, managing and developing top talent
- Established store tactics and strategies to achieve operational performance and sales goals
- Store Manager Trainer: 5 Store Managers
- Supported in development of Shift supervisor to Assistant manager: 1
- Developed assistant manager to Store Manager: 2
- Building culture within stores and peer team.
General Manager
Carl's Jr.
05.2008 - 06.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Established and maintained effective communication with staff members to ensure efficient operations
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
Education
Some College (No Degree) - Business Administration
Arizona State University
Tempe, AZHigh School Diploma -
La Mirada High School
La Mirada, CA05.2008
Skills
- Ability to problem solve complex situations and lead through others
- Living and implementing Mission and Values
- Training and Mentoring
- Team Building and Leadership
Timeline
Store Manager
Starbucks
06.2015 - Current
General Manager
Carl's Jr.
05.2008 - 06.2015
Some College (No Degree) - Business Administration
Arizona State University
High School Diploma -
La Mirada High School
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