Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Volunteer Work
References
Timeline
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Nicolette Rand

Cleveland,OH

Summary

Dynamic sales associate with a proven track record at Nordstrom, excelling in customer service, and relationship building. Recognized for boosting customer loyalty through personalized experiences and effective problem-solving. Skilled at multitasking and staying composed in high-pressure environments, ensuring a smooth shopping experience for all clients. Energetic and personable, ideal for roles that require strong customer interaction and relationship development. Knowledgeable about sales principles and customer service techniques, with effective communication and organizational skills. Committed to creating positive customer experiences, and reaching sales goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

Soccer Village
Mayfield Heights, Ohio
10.2023 - Current
  • While working at Soccer Village, our primary goal was to ensure that our customers were delighted with their visit to our store. That was beyond finding them the perfect soccer cleat and other soccer material that they needed. Our jingle, "Everything You Need to Play & Enjoy Soccer" was a key important part in our duty as a sales associate and soccer being such a huge role in my life, working a Soccer Village is always a delight when I enter that job.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Sales Associate

Nordstorm
Beachwood, Ohio
05.2025 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Crew Member

Chipotle
Independence, Ohio
10.2022 - 04.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Beaumont School
Cleveland Heights, Ohio
05-2024

Some College (No Degree) - Physical Therapy

Loyola University Chicago
Chicago, IL

Skills

  • Customer service
  • Product knowledge
  • Relationship building
  • Team collaboration
  • Time management
  • Problem solving

Affiliations

Loyola University Chicago:

  • Dean's List Spring Semester of 2025 at Loyola University Chicago
  • Extracurricular Activities: LUC Pack of Loyola University Chicago
  • Extracurricular Activities: LUC Women's Club Soccer Team

Beaumont School:

  • Study Abroad: France, French Exchange Student Program
  • Extracurricular Activities: Beaumont Women's Varsity Soccer Team
  • French Club Member
  • Black Student Organization Member
  • Spirit Club Member
  • Executive Leadership of French Club 2023-2024
  • Honor's Music Society Member
  • Elected Captain of Beaumont Women's Varsity Soccer Team 2023-2024

Accomplishments

  • Dean's List Spring Semester of 2025 at Loyola University Chicago
  • Elected Captain of Beaumont Women's Varsity Soccer Team 2023-2024
  • Executive Leadership of French Club 2023-2024

Volunteer Work

  • I volunteered at a soup kitchen every Friday from 3-7 pm while staying in Chicago for my freshman year. I was in an organization that was part of Loyola. Every Tuesday and Friday, a group of Loyola students volunteers at the St. Thomas of Canterbury Soup Kitchen to prepare and serve a meal. I enjoyed the experience and was not only able to make connections with my peers but also connect with those whom we were serving, which was amazing.

References

References available upon request.

Timeline

Sales Associate

Nordstorm
05.2025 - 08.2025

Sales Associate

Soccer Village
10.2023 - Current

Crew Member

Chipotle
10.2022 - 04.2024

High School Diploma -

Beaumont School

Some College (No Degree) - Physical Therapy

Loyola University Chicago

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