Nicolette Reyes
Bonney Lake
Summary
Lead Closer at Hello Robin with proven expertise in team leadership and operational efficiency. Successfully trained and mentored staff, enhancing customer satisfaction through effective conflict resolution. Proficient in inventory management and cash handling, ensuring seamless operations and high-performance standards in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Lead Closer
Hello Robin
03.2023 - 04.2025
- Supervise a team of 2-3 employees during shifts, ensuring smooth and efficient operations.
- Train, mentor, and evaluate new hires, helping them meet performance expectations and providing feedback.
- Handle customer concerns, resolve complaints, and ensure a high level of customer satisfaction.
- Oversee inventory levels, restocking supplies, and managing orders to ensure minimal stockouts.
- Coordinate with management for shift coverage, scheduling adjustments, and staffing needs.
- Assisted customers with product inquiries and provided exceptional service during high-volume periods.
- Managed cash register, processed transactions, and ensured accurate cash handling.
- Supported team members by completing assigned tasks, such as stocking shelves, cleaning, and organizing inventory.
Education
Bachelor Of Arts - Business
University of Washington
Seattle, WASkills
- Team Leadership & Staff Management
- Customer Service
- Staff Training
- Inventory Management
- Conflict Resolution
- Time Management & Multitasking
- Operational Efficiency
- Cash Handling & POS Systems
- Communication & Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Lead Closer
Hello Robin
03.2023 - 04.2025
Bachelor Of Arts - Business
University of Washington
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