Summary
Overview
Work History
Education
Skills
Timeline
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NICOLETTE RIEPENHOFF

Port Charlotte,FL

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

10
10
years of professional experience

Work History

Owner

Gulf Cove Cleaning Co.
05.2023 - Current
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Coordinated household cleaning service operations and managed client relations.
  • Completed schedules, shift reports, and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed laundry sorting, washing, drying, and ironing.
  • Managed team productivity and workflow to exceed quality standards.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed staff of 15 housekeepers.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.

General Manager

Holiday Inn Express Hotel Suites
03.2023 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Opera PMS
  • IHG Brand Standards

GENERAL MANAGER

WOODSPRING SUITES
08.2022 - 03.2023
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of 122-room hotel with staff of 15 employees.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Jonas Chorum PMS
  • CHOICE Hotels- Clean Captain, Brand Standards

Owner/Operator

Riepenhoff Painting Co.
12.2016 - 08.2022
  • Used brushes, spray guns and paint rollers to paint surfaces.
  • Primed and sealed surfaces to best support paint coats.
  • Completed interior and exterior painting for variety of residential and commercial clients.
  • Met with clients to discuss color and finish options and other design details.
  • Repaired drywall and plaster prior to painting.
  • Patched cracks, holes and other imperfections in walls and other surfaces.
  • Read blueprints and instructions and examined surfaces to determine kind and amount of work necessary for each project.
  • Removed wallpaper and sanded surfaces to prepare for paint application.
  • Followed safety protocols and used protective equipment during painting projects to minimize risk.
  • Trained new staff on initial setup routines and continual work monitoring procedures.
  • Calculated accurate amounts of materials and estimated time for planned jobs.
  • Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
  • Reached high ceilings and walls with scaffolding and ladders.

Outdoor Sales Representative

SPECTRUM
05.2014 - 04.2016
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

BBA - Business Administration And Management

Ohio State University
Columbus, OH
08.2009

Associate of Arts - Tourism And Travel Management

University of Northwestern Ohio
Lima, OH
08.2004

Skills

  • Hospitality Management
  • Staff Supervision
  • Employee Development
  • Operational Efficiency
  • Cash Handling
  • Social Media Networking
  • Guest Experiences
  • Hotel Reservations
  • Guest Accommodations
  • Credit Card Transaction Processing
  • Records Management Systems
  • Quality Assurance
  • Operational Improvements
  • Vendor Interaction
  • Safety Procedures
  • Telephone Etiquette
  • Staff Training
  • Guest Satisfaction
  • Night Auditing
  • Hotel Room Cleaning
  • Outstanding Communication Skills
  • Brand Management
  • Inventory Accuracy
  • Food Service Operations
  • Business Management
  • Budget Administration
  • Administrative Oversight
  • Labor Relations
  • Client Relations
  • Scheduling Abilities
  • Record Keeping
  • Decision Making

Timeline

Owner

Gulf Cove Cleaning Co.
05.2023 - Current

General Manager

Holiday Inn Express Hotel Suites
03.2023 - Current

GENERAL MANAGER

WOODSPRING SUITES
08.2022 - 03.2023

Owner/Operator

Riepenhoff Painting Co.
12.2016 - 08.2022

Outdoor Sales Representative

SPECTRUM
05.2014 - 04.2016

BBA - Business Administration And Management

Ohio State University

Associate of Arts - Tourism And Travel Management

University of Northwestern Ohio

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NICOLETTE RIEPENHOFF