Summary
Overview
Work History
Education
Skills
Clubs, Hobbies, ETC
Timeline
Generic

NICOLETTE ROBERTSON

Wyckoff,NJ

Summary

Dynamic professional with a proven track record in high-volume dining and exceptional customer service, notably at Pizza Love. Skilled in multitasking and team collaboration, adept at enhancing guest satisfaction and streamlining order management. Demonstrates strong leadership and problem-solving abilities, significantly improving team efficiency and customer experience. Motivated in any workplace with an engaging personality and flexible approach. Upbeat, friendly and anticipating customers needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professionals take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in any role.

Overview

6
6
years of professional experience

Work History

Waitress/ Delivery Services

Pizza Love
01.2021 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Trained new wait staff on proper food handling, customer service and safety procedures
  • 3 year experience

Babysitter

Family Mother
01.2019 - Current
  • Communicate positively with children and guardians
  • Maintained a clean and organized environment to ensure the well-being of children under care
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promote learning while keeping children entertained
  • Communicated with parents regarding children's progress and development, raising any issues
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits
  • Encouraged children to be understanding and patient with others
  • Taught children basic life skills, manners and personal hygiene

Camp Counselor

YMCA
07.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
  • Led groups of children safely through a variety of camp activities
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values
  • Communicated with parents about campers' activities and reported concerns and suggestions to the supervisor
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions
  • Gave swim instructions and assistance with patience
  • Dealt and handled with care mentally/physically challenged and disabled children

Education

Finance - With Entrepreneurship Minor Focus

The University of Tennessee
Knoxville, TN
05.2027

High School Diploma -

Ramapo
06.2023

Skills

  • Customer Service
  • Greeting guests
  • Strong multitasking
  • Handling Complaints
  • Team Collaboration
  • Cash Handling
  • Memory retention
  • Sales Techniques
  • Sales expertise
  • Special Event Coordination
  • Cool Under Pressure
  • Decision-Making
  • Relationship Building
  • Food and Beverage Service
  • Complex Problem-Solving
  • Compliance standards
  • Adaptable and Flexible
  • High Energy and Stamina
  • Team Leadership

Clubs, Hobbies, ETC

  • Zeta Tau Alpha, 08/2024, Collaborated with a diverse group of individuals to organize and execute philanthropic events, raising money for Breast cancer., Actively participated in volunteer projects, contributing 20 hours of community service annually to support the Knoxville community, picking up trash, planting, and aiding the elderly., Strengthened communication, conflict resolution, and interpersonal skills through committee work, chapter meetings, and member mentorship., Fostered a sense of inclusivity, accountability, and lifelong connections while supporting organizational goals and values.
  • Haslam Women in Finance, 10/2023, Actively participated in club initiatives aimed at empowering women in the finance industry through education and networking opportunities., Collaborated with members to organize workshops, guest lectures, and panel discussions featuring industry professionals, enhancing knowledge of financial markets and career pathways., Engaged in mentorship programs, both as a mentee, to foster professional growth and peer support., Developed strong skills in financial analysis, communication, and teamwork through participation in club projects and competitions.
  • Modeling in NYC, Ongoing, Collaborated with photographers, designers, and stylists to showcase fashion, beauty, and lifestyle products for potential editorial and commercial projects., Represented brands and products with professionalism and confidence, ensuring alignment with creative visions and campaign goals., Developed strong interpersonal and communication skills through client interactions and promotional appearances with all races, genders, and ethnicities., Showed collaboration skills as well as interpersonal skills making relationships with people from all around the world and indulging in new cultures., Maintained physical fitness, grooming standards, and versatility to adapt to various styles, themes, and trends in the industry., Gained experience in time management and adaptability by adhering to tight schedules and navigating dynamic production environments.

Timeline

Camp Counselor

YMCA
07.2022 - 08.2022

Waitress/ Delivery Services

Pizza Love
01.2021 - Current

Babysitter

Family Mother
01.2019 - Current

Finance - With Entrepreneurship Minor Focus

The University of Tennessee

High School Diploma -

Ramapo
NICOLETTE ROBERTSON