Nicolette Robinson

• Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
• Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
• Leveraged data-driven insights to inform strategic decision-making around pricing structures, promotional activities, and target markets for improved results.
• Sell and coordinate events from booking to communicating details to the venue’s management teams, ensuring each client has a unique and memorable event.
• Prepare sales reports to present to Drive Shack Inc. Corporate Office (weekly, monthly, and quarterly)
• Proactively prospect and introduce new event business opportunities.
• Work directly with various members of the Operations Team and National Sales Directors on areas of opportunity to further enhance the guest experience and profitability.

• Generate and support programs to drive a culture of high

performance, innovation, and fun.

▪ Responsible for knowing assigned local markets for both

corporate and social event opportunities.

▪ Maximize revenues through upselling techniques.

▪ Perform other duties as requested by management.

▪ Maximize revenues through upselling techniques.

▪ Accomplish department and organization mission by

completing related results as needed.

▪ Ensure that guests receive immediate, friendly, and

personalized service.

▪ Establish rapport with Puttery guests and promote prompt,

courteous, and efficient guest services.

▪ Represent Puttery by joining and participating in local

community organizations.

▪ Attend networking events, trade shows, and expos at least

once a month.

▪ Always maintain a safe working environment for you and

your employees and understand and enforce safe work

practices fairly and consistently.

▪ Oversee bar operations, including service quality, cleanliness,

and inventory management.

▪ Conduct bar meetings and ensure adherence to steps of

service.

▪ Maintain inventory control and collaborated with the team to

ensure smooth bar operations.

▪ Focus on providing excellent first impressions to guests.

▪ Deliver exceptional customer service and address guest

inquiries and needs.

▪ Ensure cleanliness and presentation of the initial guest contact

▪ Train staff in menu knowledge and reinforce service standards.

▪ Develop and implement processes and structures to enhance

the overall guest experience.

▪ Maintain a strong focus on the steps of service for servers and

server assistants.

▪ Collaborate and coordinate with fellow Front of House

Managers to create a cohesive unit dedicated to hospitality

and service excellence.

▪ Maintain a flexible schedule, including working on days, nights,

holidays, and weekends.

▪ Uphold and enforce safety and sanitation regulations to ensure

a secure and clean working environment.

▪ Foster effective communication between guests, front-of-

house staff, supervisors, and managers.

▪ Assist with daily staffing, recruitment, training, and continuous

development of front-of-house personnel.

▪ Manage shifts, ensuring the efficient flow of daily operations.

▪ Comply with health and safety regulations, minimizing risks to

both employees and guests.

▪ Resolved guests complaints while maintaining positive

customer environment.

▪ Perform any other duties as requested by management.

▪ Partnered with back-of-house management in order to

maintain seamless communication between teams, ensuring a

smooth dining experience for guests.

• Performing paraprofessional work in support of engineering or project management activities. Gathering and collecting technical data, surveying, and conducting fieldwork. Reviewing construction plans for codes and regulations.

• Geographical Information Systems or project management activities. Gathering and collecting technical data; surveying; and conducting fieldwork. Offer consistent and correct impervious verifications.

• Perform plat reviews which include, conducting quantity take-offs of final subdivision plats.

• Field Utilization of an iPad/iPhone to collect data into the Collector Application.

• Storm Water complaint management. Mapping the dimensions of the parcels on Polaris 3G and finding the impervious areas.

• Solid analytical and problem-solving skills.

• Self-motivated work habits and the ability to work independently as well as work effectively with all members of a technical project team.

• Photometry and Near map User of impervious measurements dimensions in square feet.

• Speak with clients face-to-face in the field regarding their Impervious ponds. Go over the dimensions and their billing.

• Conduct day-to-day field inspections for Impervious and Ponds. This includes Topography drainage calculations, customer needs assessment, county line water drainage calculations, meeting quality standards for services, and evaluation of customer satisfaction.

• Responsible for receiving and processing high volume, fast-paced environment. With excellent customer service skills. Inbound calls from citizens requesting assistance with City and County services and information. Continual interaction with customers.

• Active listening skills.

• Ability to use dual monitors.

• Provide Language line assistance to internal employees when speaking to a citizen.

• Relay Ordinances and Laws to the citizens of Charlotte.

• Maintain professionalism and provide a stellar level of customer service and satisfaction with each contact while accurately ascertaining and documenting requests.

• Utilize up to 15 various software applications including Non-Emergency Police System, Tax & Water, Animal Care & Control, and Emerald to provide comprehensive service.

• Create service requests for City/County departments using the appropriate computer application as required.

• Excellent customer service skills, strong paper and digital organization skills, significant attention to detail, ability to work independently, effective written, verbal, and graphic communication skills, and the ability to work in a team environment are essential for success in this position.

• Maintain a high level of call productivity, while meeting all call volume guidelines.

• Perform all variable work assignments and related duties as required.

• Connect citizens with internal and external agencies based on their criteria.

• Work with a sense of urgency in a changing environment!

Excellent problem-solving, organizational, and verbal/written communication skills

• Ability to research information as needed.

• Ability to convey challenging messages to all customers.

• Lead for recordkeeping system diagnostics and remediation with appropriate functional team

• Reporting, Graphing, and Analysis of OQ data and Inspections.

• Compliance-related activities, ensuring employees and contractors have current certifications and performance.

• Develop Solutions or alternative practices. Setting up rooms for meetings.

• Travel and Record expense tracking in Concur.

• HR system maintenance including, updating records of hiring and termination of employees and contractors.

• Polished, with good telephone etiquette, discretion, and impeccable customer service skills

• Design, maintain and analyze audit and inspection MS Access database and prepare reports/recommendations for management. Ensure access to reports of personnel qualification to district management.

• Troubleshoot recording/paperwork errors in the capture of OQ data, ensuring timely and accurate qualification data entry/record keeping.

• Protect the integrity of all OQ pipeline compliance records and data.

• Maintain and enhance the SharePoint department site.

• Able to interpret information and time management skills.

• Multitasking administrative role in support of supervisors and executive management such as, scheduling meetings, lunches, data entry, and handling of day-to-day emails.

• Effective communication skills answering questions regarding training and certifications.

• Working with a team for solutions to automate operator qualification data entry. Monitor the audit data and report lost qualifications.

• Communicates effectively with other executives and their support staffs.

• Maintain internal documentation per RIM requirements and desk reference manual.

• Communicate with Contractors regarding current and expired OQ data. Visited and Provided resolutions and recommendations to Operations Centers

• Served in Community Outreach programs with Crisis Ministries, Urban Ministries

• Represented the company as a liaison at United Way, YWCA luncheons and meetings.

• Implementation of new software and programs Development of the Leak Management Database and record keeping.

• PeopleSoft HR system handling of confidential information such as Employee Personal data. Issuing of Employee ID's.