Nicolette Rodriguez
Hollywood
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease.
Overview
10
10
years of professional experience
Work History
Director of Operations
The Giving Tree Academy CO
11.2022 - Current
- Developed financial forecasts for resource allocation and strategic planning.
- Evaluated financial performance metrics to inform operational adjustments and improvements.
- Mentored and coached team members for enhanced skills and increased engagement.
- Monitored budget and utilized operational resources.
- Provided direction and support to teams for aligning individual goals with organizational objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Responsible for billing and invoicing every week, maintaining the budget and managing payroll.
- Scheduling for both the staff and the children schedule hiring and training.
- Followed all state regulations, Inventory, keeping records, creating lesson plans.
Server
Bar Rita
09.2020 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Corporate Analyst
Godiva Chocolates Remote
01.2018 - 04.2019
- Maintained an average of 90% quality assurance score based on customer survey that rate you 8+ out of 10.
- Met all customer guidelines including service level and handle times.
- Process applications, payments, corrections, refunds, promotions and cancellations.
- Safeguarded and protected customer information by verifying appropriate details to comply with privacy standards.
- Resolved escalated issues by providing actionable solutions.
- Cultivated a high-performing team environment, setting expectations for excellence and providing ongoing feedback and coaching to drive results.
Child Care Provider/Owner
Little Hands Academy CO
01.2015 - 01.2017
- Managed conflict and resolutions
- Managed marketing tactics and plans
- Excellent communication with age appropriate
- Document's end-of-month, daily and weekly transactions
- Critical thinking
- Building a culture of excellence, with great customer service
- Day to day operation
- Strong skills providing instruction to children
Education
High school Diploma -
South Broward
01.2011
Skills
- Strong organizational skills
- Strong work ethic
- Honesty and Integrity
- Interpersonal skills
- Flexibility/adaptability
- Detail-oriented
- Managerial and supervisory experience
- Strong marketing skills
- Bilingual
- Conflict Resolution
- Energetic and self motivated team player/ builder
- Technical: Quickbooks, Microsoft office (Microsoft Word, Excel, Powerpoint), Google Drive (Google Docs, Sheets, Forms, Keeps)
Timeline
Director of Operations
The Giving Tree Academy CO
11.2022 - Current
Server
Bar Rita
09.2020 - 04.2021
Corporate Analyst
Godiva Chocolates Remote
01.2018 - 04.2019
Child Care Provider/Owner
Little Hands Academy CO
01.2015 - 01.2017
High school Diploma -
South Broward
Similar Profiles
Alexis ChadwellAlexis Chadwell
Teacher at Giving Tree AcademyTeacher at Giving Tree Academy
Michael TracchiaMichael Tracchia
Sales Associate at The Giving Tree GallerySales Associate at The Giving Tree Gallery
June PrinceJune Prince
Case Manager at Giving Tree Homeless ShelterCase Manager at Giving Tree Homeless Shelter