Summary
Overview
Work History
Education
Skills
Timeline
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Nicolette Scarfo

Knoxville,TN

Summary

Personable and dedicated Customer Service Representative with experience in automotive service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Always aspiring for personal growth.

Overview

8
8
years of professional experience

Work History

Service Advisor/Inventory Manager

Harper Maserati Alfa Romeo Jaguar
05.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services on customer and inventory vehicles.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising including above average CSI and KPI scores.

Service Advisor

West Chevrolet
04.2021 - 05.2023
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Examined records and papers to verify warranty and service contract coverage.
  • Researched coverages under warranties and determined requirements for coverage.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Recommended additional, useful services to customers to increase overall sales.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Updated customer accounts in computer system, submitted payments and changed personal details.

Veterinary Technician Assistant

Farragut Veterinary Clinic
02.2020 - 04.2021
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Prepared and labeled medications and instructed client on administration.
  • Prepared and reviewed records and consent forms.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.

Bartender

Billiards and Brews
01.2020 - 04.2021
  • Responsible for opening/closing duties
  • Securing the store for closing
  • Worked on my feet for 10+ hours performing full time job
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.

Server/Bartender

Carolina Ale House
02.2016 - 06.2020
  • Certified to train new employees and teach training classes
  • Restock of inventory
  • Performed well in high pressure environments while making decisions quickly.
  • Frequent customer compliments for going above and beyond normal duties
  • Consistently provided professional, friendly and engaging service
  • Responsible for executing strong leadership skills
  • Experience working large parties and special events

Education

B.A. - Anthropology, Disasters, Displacement and Human Rights

University of Tennessee
Knoxville, TN
05.2015

Skills

  • Excellent Communication
  • Documentation and Reporting
  • Work professionally to meet best interest of customers
  • Team Collaboration
  • Caring and kind-hearted person
  • Problem solving
  • Strong motivation to finish task at hand
  • Work ethic -on time, meet targets and deadlines, work to best of ability
  • Adapts quickly to changes, working independently, with minimal supervision in high pressure environments
  • Cash management skills
  • Ability to handle multiple tasks in busy workplace environment
  • Positive, optimistic outlook

Timeline

Service Advisor/Inventory Manager

Harper Maserati Alfa Romeo Jaguar
05.2023 - Current

Service Advisor

West Chevrolet
04.2021 - 05.2023

Veterinary Technician Assistant

Farragut Veterinary Clinic
02.2020 - 04.2021

Bartender

Billiards and Brews
01.2020 - 04.2021

Server/Bartender

Carolina Ale House
02.2016 - 06.2020

B.A. - Anthropology, Disasters, Displacement and Human Rights

University of Tennessee

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Nicolette Scarfo