Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicolette Smith

Euclid,OH

Summary

Proven track record of enhancing customer satisfaction and business growth as a Cleaning Contractor, showcasing strong work ethic and adaptability across various settings. Excelled in maintaining high-quality standards at Planet Fitness, demonstrating reliability and professional appearance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cleaning Contractor

Myself
06.2017 - Current
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.


Service Member

Planet Fitness
05.2023 - 09.2023
  • Assisted in the planning and execution of large-scale events, ensuring smooth operations while adhering to strict deadlines.
  • Answered customer inquiries by phone or email and responded promptly.
  • Contributed to the development of policy changes that resulted in improved organizational efficiency.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Cosmetologist

Lady Janes Hair Cuts For Men
03.2016 - 08.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Education

Massage Therapy

Clevland Institute of Medical Massage
Middleburg Hts Ohio
07.2024

Cosmetology

Brown Aveda Institute
Mentor, OH
07.2015

High School Diploma -

Richmond Hts Secondary School
Richmond, OH
06.2014

Skills

  • Strong Work Ethic
  • Motivation and Initiative
  • Reliability and punctuality
  • Adaptable and Flexible
  • Residential Cleaning Experience
  • Commercial cleaning proficiency

Certification

  • Licensed Cosmetologist

Timeline

Service Member

Planet Fitness
05.2023 - 09.2023

Cleaning Contractor

Myself
06.2017 - Current

Cosmetologist

Lady Janes Hair Cuts For Men
03.2016 - 08.2022

Massage Therapy

Clevland Institute of Medical Massage

Cosmetology

Brown Aveda Institute

High School Diploma -

Richmond Hts Secondary School

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Nicolette Smith