Overview
Work History
Education
Skills
Certification
Summary
Accomplishments
Timeline
Generic

Nicolette Spencer

Administrative Assistant
Norfolk,VA

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Residential Counselor

Whitecloud Therapy Services

CHKD Store Manager

CHKD Thrift Store
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.

Therapist

Brightview Substance Abuse Center
08.2023 - 12.2024
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Ensured effective tracking of progress through detailed case documentation.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.

Administrative Assistant

Harbor Pointe Behavioral Center
08.2023 - 05.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Education

MA In Counseling - Mental Health Counseling

Norfolk State University
Norfolk, VA
05.2020

Bachelor Degree - Sociology

Norfolk State University
Norfolk, VA
05.2015

Skills

  • Task prioritization
  • Team building
  • Positive reinforcement
  • Counseling techniques
  • Verbal and written communication
  • Adaptability and flexibility
  • Effective communication
  • Team leadership
  • Organizational skills
  • Excellent communication
  • Multitasking Abilities
  • Teamwork
  • Staff meeting coordination
  • Call answering and routing
  • Crisis management
  • Public speaking
  • HIPAA compliance
  • Resident supervision
  • Mental health disorders
  • HIPAA protocols
  • Trauma-informed counseling
  • Patient education

Certification

Resident in Counseling with the State VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Accomplishments

Honorable Discharge United States Navy

2005

Timeline

Therapist

Brightview Substance Abuse Center
08.2023 - 12.2024

Administrative Assistant

Harbor Pointe Behavioral Center
08.2023 - 05.2024

Residential Counselor

Whitecloud Therapy Services

CHKD Store Manager

CHKD Thrift Store

MA In Counseling - Mental Health Counseling

Norfolk State University

Bachelor Degree - Sociology

Norfolk State University

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Nicolette SpencerAdministrative Assistant