Summary
Work History
Education
Skills
Timeline
StoreManager

Nicolette Waugh

West Palm Beach,FL

Summary

Dynamic leader with proven expertise in store operations and customer relations, honed at Woof Gang Bakery and other notable roles. Excelled in inventory management and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in fostering team collaboration and driving results through effective multitasking and organizational abilities.

Work History

Store Manager

Woof Gang Bakery
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Activity Assistant

MorseLife
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.

Sales Associate

Sam’s Bargains
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Leader

KFC Taco Bell
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Graduate Certificate - Medical Assistsnt

Florida Career College
Miami, FL
06.2020

Graduate Certificate - All

Marcus Garvey Technical High
Jamaica
06.2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Inventory management
  • Cash management
  • POS systems
  • Basic computer skills

Timeline

Store Manager

Woof Gang Bakery

Activity Assistant

MorseLife

Sales Associate

Sam’s Bargains

Team Leader

KFC Taco Bell

Graduate Certificate - Medical Assistsnt

Florida Career College

Graduate Certificate - All

Marcus Garvey Technical High

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Nicolette Waugh