Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolette Wilmas

Shiloh,IL

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Nicky Wilmas Photography. Skilled in strategic planning and relationship building, adept at driving brand awareness and team performance. Excelled in small business operations and childcare center service, increasing client retention through exceptional service and effective marketing strategies. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Owner/Photographer

Nicky Wilmas Photography
10.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Working with mostly families and children I'm calm under pressure and able to make complicated decisions on a moments notice
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers, through social media and paid advertisements.
  • Held Education classrooms and workshops on basic photography and how to create your own photography business.
  • Organized and attended Bridal shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Corporate Account Manager

Marcone Parts Supply
10.2010 - 10.2012
  • Developed strong relationships with key clients, leading to increased revenue and repeat business.
  • Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
  • Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Special Needs Nanny

Private Residence
10.2009 - 10.2010
  • Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
  • Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
  • Maintained open lines of communication with parents, providing regular updates on their child''s progress as well as discussing any concerns or suggestions for improvement.
  • Implemented positive reinforcement strategies consistently across home, school, therapy settings to enhance skill acquisition rate.
  • Developed strong rapport with children under my care, creating an atmosphere of trust that facilitated growth and progress.
  • Documented daily progress notes to track achievements, challenges, and areas requiring additional attention from therapists or other professionals.
  • Transported children safely to school, therapy appointments, recreational activities, maintaining punctuality at all times.
  • Safeguarded health and safety by administering medications as prescribed and monitoring for side effects or adverse reactions.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.

2yr Old Teacher + Infant Room

LA Petite Day Care
10.2007 - 10.2009
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

2 Year Old Lead Teacher

St.Peters Catholic Church
10.2005 - 10.2007
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Implemented engaging activities that encouraged students to apply religious concepts to real-life situations.

Before and After School Supervisor

Ferguson-Florissant School District
08.2005 - 05.2007
  • Oversaw daily operations of the Program with over 50 children, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Art

STLCC - Meramec
Kirkwood MO

High School Diploma -

McCluer Senior High School
Ferguson MO
05.2003

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Strategic Planning
  • Staff Management
  • Marketing
  • Staff hiring
  • Employee Development
  • Product branding
  • School-age childcare
  • Special-needs childcare
  • Childcare experience
  • Food allergies understanding
  • Sales and Customer Service
  • Social Media and Marketing
  • Email Marketing Software
  • Digital Marketing Understanding
  • Podcast Promotion and Marketing

Timeline

Owner/Photographer

Nicky Wilmas Photography
10.2012 - Current

Corporate Account Manager

Marcone Parts Supply
10.2010 - 10.2012

Special Needs Nanny

Private Residence
10.2009 - 10.2010

2yr Old Teacher + Infant Room

LA Petite Day Care
10.2007 - 10.2009

2 Year Old Lead Teacher

St.Peters Catholic Church
10.2005 - 10.2007

Before and After School Supervisor

Ferguson-Florissant School District
08.2005 - 05.2007

Art

STLCC - Meramec

High School Diploma -

McCluer Senior High School

Similar Profiles

CREATE PROFILE
Nicolette Wilmas