Nicolette Wise
Mesa,AZ
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
Work History
Customer Service & Sales
GoDaddy
08.2023 - 12.2023
- Providing customer service, answering inbound phone calls, outbound phone calls, data entry, website security sales certification, quoting potential customers, website security audits
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
Marketing Manager/Outbound Sales Representative
Nichole Schaffer Allstate Agency
01.2022 - 07.2023
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
- Made 250+ cold calls per day.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Used data analytics to track lead generation campaigns and improve quality.
Office Administrator
Slide Right Doors
01.2020 - 01.2022
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to customer requests for products, services, and company information.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Customer Service Representative
Budget Brothers Termite & Pest Elimination
04.2013 - 06.2017
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered constant flow of customer calls with minimal wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Patient Care Technician Certification - Medical Assisting
Brookline College
Phoenix, AZ11.2010
General Education Courses -
Glendale Community College
Glendale, AZ05.2009
North Canyon High School
Phoenix, AZ05.2007
Skills
- Relationship Building
- Data and Analytics
- Customer Service
- Pipeline Management
- Sales Training
- Marketing
- Microsoft Excel
- KPI Tracking
- Sales Reporting
- Data Entry
- Sales experience
- Cross-selling techniques
- Technical Support
Timeline
Customer Service & Sales
GoDaddy
08.2023 - 12.2023
Marketing Manager/Outbound Sales Representative
Nichole Schaffer Allstate Agency
01.2022 - 07.2023
Office Administrator
Slide Right Doors
01.2020 - 01.2022
Customer Service Representative
Budget Brothers Termite & Pest Elimination
04.2013 - 06.2017
Patient Care Technician Certification - Medical Assisting
Brookline College
General Education Courses -
Glendale Community College
North Canyon High School
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