Nicolette Yazzie
Albuquerque,NM
Summary
Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering excellent customer service with patients, phone etiquette and scheduling.
Overview
11
11
years of professional experience
Work History
River Point Family dental
08.2022 - 08.2023
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Patient Manager
Four Corners Orthodontics
07.2016 - 07.2019
- Enhanced team productivity by implementing new workflow processes.
- Greet and check in patients
- Answering high volume calls
- Insurance verification
- Collected room deposits, fees, and payments.
- Scheduling appointments reducing doublebooking
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant
The Dental studio
01.2016 - 06.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Dental Assistant
Mountain Dental
06.2012 - 12.2015
- Chair side assisting
- Sterilization
- Exposing radiographs
- Answering phones
- checking in patients
- scheduling patients
- insurance verification
Education
Pre-nursing
Central New Mexico Community College
Albuquerque, NMNursing
Brookline College
Albuquerque, NM01.2024
Pre-requisites for nursing
San Juan College
Farmington, NM01.2020
Dental Assisting
Carrington College
Albuquerque, NM05.2012
General Studies
Shiprock High School
Shiprock, NM01.2005
Skills
- Time management
- Customer service
- Listening skills
- Cash handling
- Telephone etiquette
- insurance verification
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
Timeline
River Point Family dental
08.2022 - 08.2023
Patient Manager
Four Corners Orthodontics
07.2016 - 07.2019
Dental Assistant
The Dental studio
01.2016 - 06.2016
Dental Assistant
Mountain Dental
06.2012 - 12.2015
Pre-requisites for nursing
San Juan College
Dental Assisting
Carrington College
General Studies
Shiprock High School
Pre-nursing
Central New Mexico Community College
Nursing
Brookline College
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