Nicolette A. Sherry
San Francisco,CA
Summary
Experienced in banking and finance, top-notch Wealth Management Client Associate with a proven track record. Expertise lies in effectively servicing Financial Advisors' book of business by establishing strong client relationships. Consistently achieve sales goals and generate referrals through exceptional customer service. Strong communication and interpersonal skills dedicated to ensuring customers fully comprehend their financial needs, goals, and available options.
Overview
4
4
years of professional experience
Work History
Wealth Management Client Associate-RDA
Bank of America Merrill Lynch
10.2023 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Account openings such as Estate, Trust, Roth IRA/ IRA/ SEP IRA Accounts , 529, 401(k), Brokerage Accounts, Loan Management Accounts, Business Brokerage Accounts and Health Savings Accounts.
- Assisted clients with financial planning to meet financial goals.
- Responsible for gathering KYC information from prospects and clients.
- Money movement transfers such as Wire transfers, broke transfers, 529 State education distributions, Roth IRA/IRA and SEP Retirement Contributions and Distribution both deductible and non deductible. Contra firm broker transfers, losing and gaining.
- Responsible for processing incoming and outgoing mail correspondence.
- Worked with Operation Manger for incoming outgoing correspondence approvals.
- Responsible for check deposits such as Rollovers/ Transfer deposits, brokerage deposits, 401(k) deposits and Roth IRA/IRA/SEP Deductible and not deductible contribution deposits.
- Conducted thorough due diligence on investment opportunities prior to presenting them to clients for consideration, reducing risk exposure significantly over time.
- Increased client retention through personalized attention and excellent communication skills.
- Maintained accurate records of client transactions, investments, and other financial activities to ensure compliance with regulatory requirements.
- Leveraged advanced software tools streamlining tasks such data entry thereby increasing productivity throughout workday.
- Organized meetings between clients and financial advisors for regular updates on portfolio performance or strategy adjustments as needed.
- Responsible for submitting expense reports for Financial Advisors through Concur
- Processed and verified all new account applications and documents.
- Input transfer data into system and manually updated accounting and certificate records.
- Office Manger responsibilities, such as submitting maintenance request, coordinating with vendors for supply orders and catering orders for Fa Cohort Meetings.
- Technology savvy such as Excel spreadsheets, Salesforce, Concur and Zoom and WebEx meeting and Skype for business.
Relationship Banker
Bank Of America
09.2022 - 10.2023
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers renting safe-deposit boxes.
- Assisted small business customers with setting up or closing accounts, completing loan applications and signing up for merchant services.
- Assisted clients with legal services such as trust accounts and power of attorney, and payable upon death.
- Directly routed clients for Medallion signature guarantee and notary services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Flex engagement between Teller, Lobby Leader and Platform.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Executed wire transfers, stop payments and account transfers.
- Excelled at investment, mortgage, and small business referral.
- Obtained Book of Business.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Presented new and additional products and services to existing customers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Foreign Currency Certified.
- ATM Custodian.
- Technology savvy with Salesforce, Docusign, Excel spreadsheet.
Bank Teller
Wells Fargo
07.2021 - 09.2022
- Logged all opening tasks in daily opening checklist
- Checked night drop for merchant cash deposits
- Replenished and audited ATM’s when needed
- Helped assist customers to their safety deposit
- Helped set appointments for customers to meet with bankers
- Deposited checks
- Cash deposits/withdrawals
- Validated proper identification to make the customer is the account holder
- Completed Currency transaction report when needed
- Completed Unusual Activity report for reoccurring large amounts of cash Withdrawals
- Assisted in transferring foreign currency shipments to the vault
- Assisted in foreign currency customer pick ups
- Closed branch on the platform
- Set time clocks for safety deposit box room and the vault.
- Balanced the vault in dual custody.
- Referral Quota for client sits with Bankers
- Knowledgeable of segmentation.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted in banker segmentation
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Financial Consultant, Bank Teller
San Francisco Fire Credit Union
02.2020 - 09.2020
- Cash withdrawals/deposits.
- Validated proper identification to make the customer is the account holder.
- Counted cash by hand.
- Used Excel to keep track of all cash deposits and withdrawals
- Balanced the vault to make sure all transactions during the day corresponded with the vault.
- Logged all cashiers checks and temporary checks that were created throughout the day.
- Completed wire transfers international/domestic.
- Guiding customers through the necessary paperwork.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts manually.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Placed check order for customers.
Education
High school diploma -
Mercy High School
Burlingame, CAHistory
Santa Barbara City College
Skills
- Cross-Selling Expertise
- Product Sales
- Customer relationship development
- Consumer banking specialist
- Business Development
- Savvy relationship-builder
- ATM Balancing
- Phone Inquiries
- Virtualization Technologies
- High Net Worth Individuals Marketing
- Fraud Detection
- Employee Security Training
- Call and Email Handling
- Supervising Tellers
- Mobile Banking expert
- Generating Referrals
- Wealth Management
- Retirement needs
- Financial Planning
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
Accomplishments
- Successfully trained three new tellers over a five month time period.
- Promoted from Teller to Relationship Banker
- Promoted from Relationship Banker to Wealth Management Client Associate
- Earned "Top Sales Representative for outstanding customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to ATM Custodian.
- Facilitated new customer service initiatives that resulted in a 100% improvement in satisfaction ratings.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
- International Customer Service Association
Timeline
Wealth Management Client Associate-RDA
Bank of America Merrill Lynch
10.2023 - Current
Relationship Banker
Bank Of America
09.2022 - 10.2023
Bank Teller
Wells Fargo
07.2021 - 09.2022
Financial Consultant, Bank Teller
San Francisco Fire Credit Union
02.2020 - 09.2020
High school diploma -
Mercy High School
History
Santa Barbara City College