Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Wise

Linden,PA

Summary

Driven by a results-focused approach, I leveraged my expertise in mobile device management and exceptional interpersonal skills at OSL Retail Services to exceed customer expectations. Skilled in conflict resolution and product knowledge, I significantly enhanced customer satisfaction and sales metrics, demonstrating adaptability and a commitment to continuous improvement.

Overview

10
10
years of professional experience

Work History

Mobile Phone Expert

OSL Retail Services
10.2022 - Current
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.

Laborer

Ralph S. Alberts
06.2021 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Performed general housekeeping and cleaning tasks.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Used variety of hand and power tools to complete tasks.

Server/Pizza Cook

Original Italian Pizza & Restaurant
01.2020 - 06.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Server/Cook/MAnager

CountyLine Restaurant
01.2015 - 01.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items to enhance sales numbersa
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Cosmetology - Cosmetology Education

Empire Beauty School
Shamokin Dam, PA
06.2014

Skills

  • Mobile Device Management
  • Active listening abilities
  • Conflict resolution techniques
  • Project management experience
  • Continuous integration tools
  • Cash Handling
  • Inventory Management
  • Customer Assistance
  • Product Knowledge
  • Store Organization
  • Retail Merchandising
  • Payment Processing
  • Reliability
  • Reliable and Responsible
  • Goal Setting
  • Time Management
  • Cash Drawer Management
  • Adaptability and Flexibility
  • Security Practices
  • Meeting Sales Goals
  • Organization
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Analytical Thinking
  • Creative Thinking
  • Computer Proficiency and Microsoft Office
  • Problem-solving abilities
  • Strong Communication and Interpersonal Skills
  • Dispute Mediation
  • Relationship Building
  • Brand Promotion
  • Basic Mathematics
  • Retail Metrics and Goals
  • Product and Service Sales
  • Multitasking
  • Professionalism
  • Active Listening
  • Goal-Driven
  • Attention to Detail
  • Teamwork and Collaboration
  • Continuous Improvement
  • Sales expertise
  • Positive Customer Engagement
  • POS Software
  • Customer Service
  • Product Demonstrations
  • Self Motivation
  • Organizational Skills
  • Sales and Promotions
  • Excellent Written and Verbal Communication
  • Friendly and Helpful
  • Professional Demeanor
  • Service Contracts
  • Informed Product Selections

Accomplishments

  • Achieved many district and regional awards by completing sales goals and records with accuracy and efficiency.

Timeline

Mobile Phone Expert

OSL Retail Services
10.2022 - Current

Laborer

Ralph S. Alberts
06.2021 - 10.2022

Server/Pizza Cook

Original Italian Pizza & Restaurant
01.2020 - 06.2021

Server/Cook/MAnager

CountyLine Restaurant
01.2015 - 01.2020

Cosmetology - Cosmetology Education

Empire Beauty School

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Nicole Wise