Summary
Overview
Work History
Education
Skills
Quote
Timeline
Volunteer
Nicole Wright

Nicole Wright

Grantsville,UT

Summary

Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.

Overview

3
3
years of professional experience

Work History

Paraeducator, Special Education

Tooele School District
11.2022 - 09.2023
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Teacher's Aide

Davis County School District
08.2021 - 11.2022
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Observed student performance and recorded relevant data to assess progress.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Graded assignments and tests and documented results into filing systems.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Customer Service Agent

Focus Services
08.2020 - 08.2021
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.

Education

High School Diploma -

Grantsville High School
Grantsville, UT
06.2000

Associate of Science - Nursing

Fortis College - Salt Lake City
Salt Lake City, UT
06.1999

Skills

  • Verbal and Written Communication
  • Tutoring and Mentoring
  • Effective Communication
  • Individualized Educational Plans
  • Helping Students with Special Needs
  • Small Group and Individual Assistance
  • Relationship Building
  • Lesson Planning and Preparation
  • Enthusiasm for Students and Teaching
  • Developing Instructional Materials

Quote

If you can't figure out your purpose, figure out your passion. For your passion will lead you right into your purpose.
Bishop T.D. Jakes

Timeline

Paraeducator, Special Education

Tooele School District
11.2022 - 09.2023

Teacher's Aide

Davis County School District
08.2021 - 11.2022

Customer Service Agent

Focus Services
08.2020 - 08.2021

High School Diploma -

Grantsville High School

Associate of Science - Nursing

Fortis College - Salt Lake City

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Nicole Wright