Nicolia Hagood
Jersey City,NJ
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
15
15
years of professional experience
Work History
Implementation Project Manager
Fiserv
Berkeley Heights, NJ
07.2022 - Current
- Managed overall progress of the implementation process to ensure timely completion.
- Collaborated with stakeholders to ensure that requirements were met within specified timelines.
- Coordinated resources across multiple departments to ensure smooth delivery of projects on time and on budget.
- Conducted regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns.
- Ensured compliance with all relevant policies, procedures and regulations throughout the life cycle of each project.
- Assessed potential risks associated with proposed changes in scope or timeline and developed mitigation strategies accordingly.
- Established effective communication channels between internal teams and external vendors and partners involved in the implementation process.
- Maintained accurate records of all activities performed during each stage of the project lifecycle.
- Resolved escalated customer service issues quickly by leveraging existing resources within organization.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Maintained project schedules by managing deadlines and adjusting workflow.
Assistant Branch Manager
Financial Resources Federal Credit Union
Jersey City
01.2016 - Current
- Lead day-to-day branch operations centered along accounts opening, documentation, auditing, ledger reconciliation, and event/staff management while ensuring alignment of all activities with defined policies and procedures
- Follow all QA protocols in order to manage staff workload, allocate resources, and delegate duties as per individual competencies
- Delivered robust support and guidance to employees in dealing with complex problems and resolving complaints/disputes in a timely manner
- Contributed toward increasing memberships and accentuating company presence by organizing and proactively hosting Membership Banking Benefit Day events
- Trained and coached key staff members to enhance capabilities at individual and group levels.
Banking Relationship Specialist
ConnectOne Bank
Englewood
01.2014 - 01.2016
- Demonstrated strong administrative efficiency in processing services-related transactions, verifying re-orders, underlining changes, monitoring account activities, allowing safe deposit box access, and facilitating wire transfers
- Optimized overall cash flow by securing deposits and cash checks in the form of bank transactions
- Achieved optimum levels of customer satisfaction by delivering top-notch services to clients.
Branch Service Manager
Valley National Bank
Millburn
01.2009 - 01.2014
- Drafted and prepared comprehensive performance and audit reports and presented to senior management for informed decision-making
- Provided operational guidance to staff members in opening accounts, administering deposit accounts worth 46M+, and conducting audits on a monthly basis
- Confirmed seamless delivery of exceptional customer services by upholding the standards of service mediums.
Education
Bachelor of Science (B.S.) -
University of Phoenix
01.2021
Skills
- Cash Flow Optimization
- Account Management
- Staff Supervision
- Audit Execution
- Team Leadership & Development
- Strategic Planning Execution
- Regulatory Compliance
- Relationship Management
- Quality Client Services
- Financial Administration
- Vendor Engagement
- Issues Resolution
- MS Office Suite
- Notary Public
- NMLS
- Project Implementation
- Project Planning
- Project Management
- Work Planning and Prioritization
- Project management software
- Relationship Building
- Project tracking
- Quality Assurance
- Risk Management
- Problem-Solving
- Time management abilities
- Team Collaboration
- Stakeholder Relations
Websites
Timeline
Implementation Project Manager
Fiserv
07.2022 - Current
Assistant Branch Manager
Financial Resources Federal Credit Union
01.2016 - Current
Banking Relationship Specialist
ConnectOne Bank
01.2014 - 01.2016
Branch Service Manager
Valley National Bank
01.2009 - 01.2014
Bachelor of Science (B.S.) -
University of Phoenix
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